In this role, you’ll oversee the day-to-day operations and performance of the community, while driving sales and leasing success. You’ll be responsible for delivering exceptional customer service, increasing resident satisfaction and retention, and ensuring the community operates at its highest potential. This position is ideal for someone who thrives in a fast-paced environment and is passionate about creating a positive, engaging resident experience.
Unique Qualifiers
This job specifically requires:
Candidates for this position must live in or near the location of the property or be able to relocate to such location at or before their scheduled start date.
Duties and Responsibilities
What you will do:
The qualified individual will work as an integral part of the operations team to perform the following essential job functions:
Manage the day-to-day operations of the community including customer service, resident relations, vendor relations, rent collections, and the community staff.
Manage and increase occupancy through home sales, home leasing, site leasing, and actively marketing the community.
Analyze and prepare monthly, annual, and long-term budgets. Meet or exceed all approved revenue, expense, sales, and leasing budgets.
Complete monthly Profit and Loss variance reports.
Manage all third-party vendors.
Develop marketing strategies based on the local market and competition.
Manage all aspects of the home rental program.
Maintain the physical appearance and infrastructure of the community in accordance with company standards.
Comply with local regulations.
Communicate with homeowners and HOA's.
Accurate reporting of occupancy, sales, etc.
Sales and Occupancy forecasting.
Enforce rules and policy for residents and team members.
Must maintain open office hours while physically working from the office location.
Attend virtual online meetings via Microsoft Teams and appear on screen with colleagues.
Position may require flexible hours, nights, and weekends as needed.
Position requires working one scheduled evening per week and one scheduled Saturday per month, and other non-business hours as customer traffic dictates.
Position may require temporary or permanent reassignment of work location.
Other duties as assigned.
Qualifications
What you should have:
High school diploma or general education degree (GED)
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Five + years property management experience as a property manager.
Must have experience creating and analyzing budgets, P&L's, and financial reports.
Marketing, sales, and leasing experience.
Strong management and operational skills including customer service; public relations; performance management.
Ability to be available for residents and community needs after hours.
Excellent communication skills including written and verbal.
Excellent computer literacy in MS Office suite of products and software applications including Yardi, Rent Manager, Back Office, and Manage America.
Must maintain a valid driver license and clean driving record.
Must have reliable transportation to work.
Must maintain an active and working personal mobile phone.
A growth mindset; always testing and learning.
Willingness and ability to present self in a neat, clean, and professional manner always throughout the workday and/or whenever present at the community.
Compensation
What we have to offer:
We know that happy people are productive and perform. If we take good care of our team, everything else will fall in place. That’s why we offer competitive pay that is commensurate with the market and relevant experience, along with an excellent benefits package including Medical, Dental, Vision, Life, Disability, FSA and 401(K). Certain positions with sales and leasing responsibilities are provided with a commission plan.
Supervisory Responsibilities
Directly supervises a Maintenance Technician.
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Physical Demands and Work Environment
Frequently required to stand, walk, sit, bend, reach.
Occasionally required to climb, balance, bend, stoop, kneel or crawl.
Continually required to talk or hear.
Occasionally exposure to outside weather conditions.
The employee must occasionally lift and/or move more than 20 pounds.
Unsolicited resumes from third party agencies will not be accepted.
