This role involves managing the daily operations of a property and ensuring excellent customer service for residents. The Community Manager will handle prospect inquiries, lease renewals, rent collection, and resident issues, while also overseeing marketing efforts and property maintenance. It suits a motivated and detail-oriented professional who thrives in a collaborative environment.
Responsibilities
Accurately record and follow-up on all prospects that inquire about the property
Handle all walk-ins, telephone inquiries, online leads, and other potential sales opportunities
Maintain traffic reports and conduct call-backs within 72 hours
Greet prospective residents and show units when necessary
Complete and/or oversee lease renewals, following up on all aspects of the lease renewal process as well as lease signing
Handle all resident-related issues to RPM; serve 3-day notices to perform when necessary
Keep accurate records of all resident correspondences and report resident-related issues to Supervisor
Manage the rent collection process, aiming to collect all rent
Prepare and serve rent delinquency notices: 3-day notice by the 6th of each month, friendly reminders for small balances as necessary, and 24-hour impending legal action notices on the 8th of the month
Report delinquent residents to Supervisor
Collect deposits for units and rent from current residents
Post collected rent and other payments on a daily basis
Enter all delinquency notes as needed
Occasionally take deposits into the bank
Direct the daily operations and employees of the property and office
Ensure adherence to company policies and procedures to maintain an orderly, positive, and productive workplace
Market the property internally, making residents aware of referral and other programs
Place weekly resident calls
Build and maintain positive relationships with residents, vendors, and staff
Participate in and oversee marketing efforts
Monitor staff traffic reports, use of guest cards, and call backs
Keep records of monthly advertising
Complete comparison grids quarterly
Inspect property, including signage and curb appeal, daily
Report any deficiencies to Property Manager
Review employee timecards accurately and meet required deadlines for processing
Make necessary edits accurately
Maintain occupancy of property
Move residents in within 15 days of unit being vacated
Review and approve rental applications
Sign move-in paperwork
Millions of jobs, with real people getting hired every day
200,000+
New jobs added daily
7,000,000+
Verified job listings
1,000,000+
Tailored applications submitted
Perform and/or oversee move in / move out process
Ensure turnovers are scheduled for completion within 3-5 days
Oversee the completion of maintenance requests within 24 hours; ensure residents are contacted if there is a delay
Oversee the timely completion of preventative maintenance program
Complete daily, weekly, and monthly reports as directed by Supervisor and other appropriate personnel in the corporate office
Maintain and update all websites with the most current information
Walk the property and all vacant units daily; ensure market path is clean
Ensure leasing office is clean and orderly; replenish snacks as needed
Ensure model apartment and/or all target units are open, spruced, and ready for tours
Ensure all model and/or target units are closed with the lights AC/heater off at the end of every day
Act as a team member with all associates
Comply with all policies and procedures as outlined in the Employee Handbook
Requirements
Valid driver’s license
Understanding of basic addition, subtraction, and division
2 years of property management experience (Required)
Benefits
Bonus eligible
Medical, Dental, & Vision insurance
401(k) with company match
Paid holidays and vacation hours
Employee assistance program
Professional development opportunities
Employee discount
Life insurance
Referral program
Important Details
Employment type: Full-Time
About the Company
We value teamwork, accountability, integrity, and a resident-first approach. Our team members support one another and take pride in delivering exceptional service.
