About the role
I’m helping VAME Ltd find a top candidate to join their team full-time for the role of Community Management Support .
You'll shape brand sentiment by fostering meaningful connections within large-scale communities.
Compensation:
USD 5 - 10/hour
Location:
Remote (anywhere)
Mission of VAME Ltd:
"To empower organizations with exceptional talent and stress-free outsourcing solutions that drive efficiency, scalability, and long-term success."
What makes you a strong candidate:
- You are proficient in TikTok, Social media marketing, Customer support, Community management.
- English - Conversational
Responsibilities and more:
We are looking for an experienced Community Management Support Specialist to join our team. This role is focused on engaging with online communities, responding to customer interactions, and maintaining a consistent brand voice across multiple social media platforms. This is not a content creation role—it is ideal for someone who enjoys building relationships, managing conversations, and delivering exceptional customer experiences at scale.
Key Responsibilities:
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Respond to comments, direct messages, and customer inquiries across multiple social media platforms.
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Engage with followers while maintaining each brand's unique tone of voice.
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Manage and support large-scale online communities with high engagement volumes.
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Monitor conversations, trends, and customer sentiment.
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Escalate customer concerns and issues when appropriate.
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Collaborate closely with the social media and marketing teams.
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Ensure timely, personalized, and thoughtful responses rather than using generic or canned replies.
Required Qualifications:
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Fluent, conversational English with excellent written communication skills.
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Strong understanding of social media community management.
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Hands-on experience with Sprinklr.
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Hands-on experience with Dash Social.
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Experience managing communities with 100,000+ followers or members.
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Proven ability to write personalized, engaging responses that align with brand voice.
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Familiarity with Instagram.
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Familiarity with TikTok.
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Familiarity with Reddit.
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Experience handling high-volume social media interactions in a fast-paced environment.
Preferred Experience:
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Beauty, skincare, cosmetics, or wellness brands.
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Agencies managing multiple client accounts.
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Enterprise social media management platforms.
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High-volume community engagement and customer interaction.
Ideal Background:
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Community Manager.
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Social Media Community Specialist.
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Social Media Customer Support Specialist.
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Social Media Engagement Specialist.
Your potential leader(s):
- VAME Ltd -
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Questions, answered
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