About This Role
This Communications Specialist role supports life-saving emergency medical services by orchestrating seamless operations from the ground, ensuring advanced fleets operate efficiently and patients remain safe. The position involves collaborating with industry experts to enhance services and expand reach, making a difference in critical situations.
Responsibilities
- Assimilate various forms of information to make quality decisions while performing specialized functions and complex communication services (requests for transport, assessment and triage of multiple incoming requests for transport, and radio communications with all airborne aircraft) for all transport modalities
- Maintain effective and comprehensive communication with crew members (medical and aviation) and aircraft utilizing a complex, statewide, multi-channeled voting radio system
- Perform constant flight following procedures with all aircraft during missions according to FAA and PHI Air Medical policies
- Document appropriate and accurate detailed medical information pertaining to patient condition and all aspects of transport activity, which becomes a legal document
- Coordinate the details of medical transports (nationally and internationally) by working with the aviation, medical and communications departments in conjunction with the requesting agency and other appropriate resources
- Accurately input all flight and ground transport information into network database with special regard to FAA Part 135 and PHI Air Medical policies and procedures
- Maintain a working knowledge of FAA rules and regulations (pertaining to Part 135) and remain current and comply with all policies and procedures
- Maintain and facilitate positive relationships with referring and receiving facilities and pre-hospital agencies to ensure a safe, coordinated and expeditious response for emergency assistance and/or transport for all customers' internal and external
- Utilize good customer service practices in accomplishing these tasks
- Implement proper procedures for notification of administration personnel and/or appropriate agencies in the event of incidents, accidents, or emergency situations involving personnel according to established policies and procedures
- Attend certain departmental staff meetings and continuing education meetings
- Receive incoming quote requests for long distance air medical transports
- Calculate price quote based on closest appropriate fixed wing base using various software programs
- Educate caller as to all aspects of services associated with a long distance air medical transport, i.e., aircraft, medical crew, ground ambulance arrangements, etc.
- Initiate front-end billing process for quoted patient accounts going to Patient Financial Services
- Assist Patient Financial Services with follow-up on accounts as needed
