Communications Specialist

About This Role

This Communications Specialist serves as a primary communications and administrative resource for the Graduate School, interpreting and communicating graduate admissions requirements, policies, and procedures. The position evaluates international academic credentials, coordinates communications with students, faculty, and staff, and maintains Graduate School informational resources. It involves exercising independent judgment in resolving routine and moderately complex issues and providing guidance to student employees and graduate assistants.

Responsibilities

• Serve as a primary communications resource for the Graduate School, independently responding to inquiries from prospective students, current students, faculty, and staff and determining when issues require escalation or specialized review
• Coordinate the receipt, distribution, and routing of departmental correspondence, admissions materials, and official documents, ensuring timely processing and compliance with Graduate School procedures
• Coordinate front office operations by monitoring supply inventories and equipment needs, identifying operational requirements, and facilitating procurement, maintenance, and service requests to support departmental activities
• Review and maintain Graduate School communications, webpages, electronic forms, and informational materials to ensure compliance with university policies, accuracy of information, and effective communication with stakeholders
• Assist with Graduate School projects, events, and special initiatives that support departmental operations and student engagement
• Develop and maintain cross-functional expertise in Graduate School operations, admissions processes, and student services to support operational continuity, workflow coordination, and resolution of service-related issues
• Interpret and communicate graduate admissions requirements, policies, procedures, and deadlines to students, faculty, and staff, exercising judgment in applying established guidelines and determining appropriate responses to unique situations
• Serve as a liaison between applicants, academic departments, and Graduate School staff to resolve admissions and enrollment-related issues
• Review admissions-related documentation for completeness and compliance with university requirements; identify discrepancies, determine necessary follow-up actions, and communicate requirements to applicants and academic departments
• Develop, coordinate, and distribute Graduate School communications and marketing materials, including newsletters and informational campaigns, to support student engagement, recruitment efforts, and program awareness
• Coordinate the international admissions document review process by assessing submitted materials for completeness, communicating document requirements and deficiencies to applicants, and facilitating the collection of information necessary for credential evaluation and admissions review