About This Role
This night-shift post on the cardiac ward pairs patient care with mentoring new nurses.
Responsibilities
- Receive fire and emergency calls and dispatch fire apparatus and personnel for Brampton, Mississauga and Caledon fire stations through the Joint Fire Communications Centre
- Operate console equipment, including telephone, radio, status control and computer-aided dispatch, while quickly analyzing information received from callers to dispatch the required apparatus and personnel
- Respond to non-emergency general inquiry calls and redirect callers as appropriate
- Elicit and understand direction and geographical information while working in a demanding, multi-tasking, team environment
- Maintain radio contact with all vehicles at emergencies and during other communication centre activities
- Use good judgement and follow established procedures when handling decision-making responsibilities within the Emergency Services division
- Perform system tests, maintain accurate records and complete other communication functions as required
- Perform other similar and related duties as assigned
Requirements
- Grade 12 education or equivalent secondary education as established by the Ontario Ministry of Education
- Graduate of a post-secondary Emergency Services Dispatch accredited certification
- Previous Emergency Services Communications Centre experience
- Possess and maintain a valid, non-probationary, Class “G” Ontario Driver’s License
- Demonstrate communication skills, both written and verbal
- Demonstrate the ability to speak clearly and precisely while under stressful situations
- Demonstrate the ability to work independently and within a team environment
- Demonstrate customer service and public relations skills
- Demonstrate reliability
- Demonstrate proficiency with Microsoft Office Suite
- Ability to handle sensitive and confidential information
- Ability to perform radio dispatch duties in an often demanding and stressful emergency environment
- Willing and able to wear all required uniform clothing and/or personal protective equipment as assigned/required
- Required to execute a written employment agreement as a condition of employment
- Required to undergo a criminal record search to confirm that they have no criminal record for which a pardon has not been granted
Nice to have:
- Both a post-secondary Emergency Services Dispatch accredited certificate and previous Emergency Services Communications Centre experience
- Good knowledge of streets, fire station locations and Peel Region geography
