About the role
Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development. Come, stay, and grow with us.
As a Commercial Sales Support Specialist, you will play a key role in supporting the commercial sales team by managing customer accounts, preparing competitive quotations, and ensuring orders are processed accurately and efficiently. This position requires strong organizational skills, attention to detail, and the ability to coordinate with internal teams, customers, and third-party vendors to deliver an exceptional customer experience.
Key Responsibilities:
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Prepare and manage daily customer quotations for commercial projects.
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Negotiate plan and specification jobs with assigned house accounts.
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Process customer orders, maintain order accuracy, and oversee the order fulfillment and delivery process.
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Coordinate and manage the weekly bid schedule, ensuring deadlines are met.
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Prioritize projects and collaborate with Commercial Territory Managers to align quoting responsibilities and bid objectives.
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Track and follow up on outstanding quotes, maintain open quote reports, update CRM records, and coordinate with third-party vendors.
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Support credit and collection activities while managing the order credit approval process to prevent delays.
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Prepare accurate project submittals and order documentation, minimizing manual adjustments and exceptions.
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Coordinate quotes and orders for residential district projects in accordance with established guidelines.
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High school diploma or an equivalent combination of education and experience.
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Bachelor's degree or equivalent is preferred. Requires at least 1 year related experience.
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Strong abilities with building relationships, listening, persuading, negotiating and managing time.
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Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
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Knows principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
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Effective at written and verbal communication.
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Intermediate industry and product knowledge.
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Must be able to use Microsoft Office and Customer Relationship Management software.
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