About the role
About The Job Commercial Lines Account Manager Own and Grow New Commercial Programs In-Office/Hybrid (Charlotte, NC/Fort Mill, SC) A boutique insurance firm that designs custom risk programs, group captives, proprietary coverages, and technology-enabled analytics. We give businesses greater control, transparency, and cost efficiency.
We are growing fast and need a Commercial Lines Account Manager who wants real ownership - someone ready to help build, launch, and scale new products from the ground up, then watch them grow.
Key Initiatives You Will Influence
- Redeveloping and automating our agency management and underwriting systems
- Designing and scaling proprietary programs, including commercial property, inland marine, and commercial auto programs for niche industries
- Supporting our path to Lloyd's of London Coverholder status within the next eight months
What Success Looks Like in This Role
- You learn quickly and stay curious
- You bring practical new ideas and are willing to test them
- You make sound decisions with limited direction while remaining open to feedback
- You take clear ownership of programs and drive them forward
- You collaborate well in a low-bureaucracy environment
Core Responsibilities
- Improve and automate agency processes to deliver a smoother client experience
- Support the design, launch, and ongoing management of proprietary commercial auto programs
- Partner with producers to help grow their books of business
- Contribute to underwriting guidelines and operational frameworks for the Lloyd's Coverholder application
- Manage full-cycle client relationships: coverage analysis, placement, renewals, claims coordination, and risk advising
- Use modern insurance systems and data-driven analytics
Growth & Benefits
- Hands-on exposure to innovative structures, global markets, and emerging technology
- Support and reimbursement for professional designations (CIC, CPCU, etc.)
- Competitive compensation package + performance bonus + generous PTO
- Rare opportunity for direct ownership and visible impact as we scale
Qualifications Required
- Proven experience in commercial lines insurance (commercial auto strongly preferred)
- Strong account management and client relationship skills
- Solid working knowledge of insurance products, regulations, and industry practices
- Excellent communication, organization, and problem-solving abilities
- Demonstrated ability to learn new concepts quickly and take initiative
Preferred
- Familiarity with commercial insurance and agency operations
- Experience with modern agency management systems and analytics tools
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