Collision Estimator

About This Role

This role involves educating customers on vehicle repair processes, insurance procedures, and safety, while also completing and managing repair estimates from initial assessment to final quality control. The Collision Estimator ensures customers are informed throughout the repair process and handles all necessary paperwork, including pre-closing final repair orders and managing disbursements.

Responsibilities

• Educate customers on the process of vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value
• Complete initial estimates, write complete estimates after full disassembly and damage evaluation, and lock final estimates
• Manage each repair throughout the process and ensure Crash Champions’ quality standards by performing in-process QC
• Keep every customer fully informed and updated on the status of their vehicle and provide the best possible experience for customers
• Pull and review all data procedures for/with Body Technicians and complete post-scanning for each vehicle in the repair process
• Pre-close the final repair order
• Handle disbursement paperwork, address exceptions in the file and ensure carrier specific requirements are complete

Requirements

• Customer service skills
• Organization and multi-tasking skills, good time management and the ability to adapt easily to fast-paced environment
• Ability to deal with fast-paced environments
• Knowledge of multiple estimating systems, CCC one preferred, Mitchell & Audatex

Nice to have:

• Knowledge of dealing with insurance partners

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Group Life Insurance
• Disability Insurance
• 401k Retirement Plan with match
• Referral Bonus (“Cash From Crash”)
• 5 Paid Holidays
• Monthly sales incentive bonuses

About the Company

Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S., operating more than 650 state-of-the-art locations in 38 states. The company also operates the Crash Champions LUXE | EV Certified brand for highline and luxury EV repair centers. Founded in 1999 by Matt Ebert, Crash Champions has a vision anchored by the belief that delivering superior collision repair service is about People First.