About the role
About the role
We're seeking an enthusiastic and detail-oriented Collections Staff to join our growing team. In this role, you will play a vital part in maintaining healthy cash flow by managing customer accounts, processing payments, and supporting the overall financial health of the organization.
Key responsibilities
- Monitor and manage customer accounts to identify outstanding payments and overdue invoices
- Contact customers via phone, email, or correspondence to follow up on payment collection
- Record and process customer payments accurately using accounting software and systems
- Prepare payment receipts, payment schedules, and collection reports
- Maintain detailed records of customer interactions, payment statuses, and collection efforts
- Assist in reconciling accounts receivable and identifying discrepancies
- Support the preparation of collection documentation and correspondence
- Collaborate with other departments to resolve billing and payment-related issues
- Follow up on collection activities and escalate overdue accounts as required
- Contribute to the maintenance of accurate financial records and bookkeeping documentation
What we're looking for
- Experienced, recent graduate or fresh graduate with a degree in Accounting, Finance, Business Administration, or related field
- Preferably with experience or internship experience handling accounts receivable processing and financial record-keeping
- Excellent written and verbal communication skills, particularly in English and Filipino
- Ability to work independently and as part of a team in a professional environment
- Proficiency in basic computer skills, including Microsoft Excel and Word
- Willingness to learn and develop accounting and collections expertise
- Professional demeanor with strong customer service orientation
- Ability to manage multiple tasks and priorities effectively
- Familiarity with accounting principles and bookkeeping practices (preferred)
- Experience with accounting software or similar systems is a bonus
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Questions, answered
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