Collections Specialist / Senior Collections Specialist

About This Role

This contract role supports corporate billing and collections during a peak period, focusing on high-volume customer outreach to resolve delinquent balances and ensure timely payments. The specialist will analyze account risks and collaborate with internal departments to achieve cash flow goals while providing excellent customer service.

Responsibilities

• Execute a high volume of daily inbound and outbound calls and emails to efficiently resolve delinquent balances and secure payments
• Maintain high accuracy and speed while navigating multiple account queues to meet daily and weekly productivity goals
• Professionally communicate with and address the concerns of high-value accounts by thoroughly reviewing account details and collaborating across internal teams
• Perform account analysis to proactively identify potential risks and present mitigation solutions to management
• Review and respond to customer inquiries across multiple queues
• Work with supervisors to prioritize process improvements and stay current on function-related developments

Requirements

• High School Diploma or equivalent
• 3+ years of experience in Business/Corporate Collections
• Demonstrated knowledge of standard billing and collections procedures
• Technical proficiency in Microsoft 365 and Google Workspace applications (including Gmail, GDrive, MS Excel/Google Sheets, and MS Word/Google Docs)
• Excellent time management skills with acute attention to detail
• Strong interpersonal skills, problem-solving capabilities, and adaptability to rapid operational changes

Nice to have:

• Experience with process improvement initiatives within a corporate finance structure
• Demonstrated resourcefulness in utilizing available tools to overcome operational challenges

Important Details

• Schedule: 40 hours per week, 8 hours per day, Monday through Friday
• Contract duration: ~6.5 Months
• Work mode: Hybrid (5 days per week in-office during initial training, transitioning to 3 days in-office / max 2 days work-from-home)

About the Company

This role is needed to support corporate billing and collections operations during a high-volume peak period.