The Collections Specialist supports the accounts receivable function by monitoring customer accounts, following up on outstanding balances, resolving payment issues, and helping ensure timely collection of amounts due to Continental Expedited Services (CES). This position works closely with customers, the accounting team, and internal departments to research account discrepancies, communicate payment expectations, document collection activity, and support accurate and timely cash application and account resolution.
Responsibilities
Monitor customer accounts and aging reports to identify past-due balances and collection priorities greater than 90-days
Contact customers regarding outstanding invoices and payment status through phone, email, and other approved communication methods
Maintain professional and timely follow-up on delinquent accounts
Research payment discrepancies, short pays, unapplied cash, billing issues, and other account concerns
Work with customers and internal departments to resolve invoice disputes and account discrepancies
Document collection activity, customer commitments, and account status accurately in company systems
Assist with account reconciliations and review of customer balances
Escalate significant collection issues, disputes, or high-risk accounts to management in a timely manner
Prepare or assist with collection reports, aging summaries, and other accounts receivable documentation
Maintain organized records of customer correspondence and supporting documentation
Maintain confidentiality of customer, financial, and company information
Perform other accounting and administrative duties as assigned
Requirements
High school diploma or equivalent
Previous experience in collections, accounts receivable, customer service, billing, or accounting
Basic understanding of accounts receivable and customer account management
Proficiency with Microsoft Office, particularly Excel and Outlook
Strong written and verbal communication skills, with attention to detail and accuracy
Ability to manage multiple accounts, priorities, and deadlines
Ability to communicate professionally with customers regarding sensitive financial matters
Ability to maintain confidential information
Ability to work independently and collaboratively as part of a team
Strong customer service and professional communication skills
Ability to remain professional and persistent when addressing past-due accounts
Strong organizational and follow-through skills
Ability to prioritize accounts based on aging, balance, and business needs
Millions of jobs, with real people getting hired every day
200,000+
New jobs added daily
7,000,000+
Verified job listings
1,000,000+
Tailored applications submitted
Ability to identify discrepancies and assist with account research and resolution
Ability to work effectively with accounting, operations, sales, leadership, and customers
Sound judgment and ability to escalate account concerns appropriately
Ability to learn accounting systems, collection procedures, and company processes
Continuous-improvement mindset with an ability to identify more efficient collection and follow-up practices
Ability to perform prolonged computer-based work using standard office equipment
Ability to review detailed financial information and maintain sustained attention and concentration
Ability to communicate effectively in person, by telephone, and electronically
Ability to move within the office and occasionally lift or carry files, records, or office materials up to approximately 20 pounds
Regular and reliable attendance during scheduled working hours is required
Nice to have:
Associate degree in Accounting, Business, Finance, or a related field
1–3 years of collections or accounts receivable experience
Experience working in a multi-entity or transportation/logistics environment
Important Details
Work format: hybrid work schedule, with regular onsite presence required to support collaboration, accounting operations, customer account resolution, meetings, and other time-sensitive responsibilities
About the Company
Continental Expedited Services is a North American logistics partner built for urgency. It moves time-critical freight across the United States, Mexico and Canada through asset-based capacity, freight-forwarding expertise, technology and a strong partner network. Its work depends on people who communicate clearly, follow through and keep improving the way they serve customers and one another.
