Collections Specialist

About This Role

This contract role focuses on managing business client accounts, supporting collection activities, and maintaining strong client relationships that encourage timely payment and long-term partnership. The successful candidate will bring a customer-focused approach, sound judgment, and the ability to balance service excellence with effective account follow-up.

Responsibilities

• Oversee a portfolio of business accounts, maintaining regular communication to support account health and long-term client satisfaction
• Conduct collection outreach by phone and email, issue account statements, and follow up on outstanding balances in a timely and accurate manner
• Work closely with cash application teams to help resolve payment allocation issues and improve the accuracy of account records
• Coordinate with clients to confirm that account activity aligns with contractual obligations and applicable compliance standards
• Liaise with internal operational teams to address service-related concerns and help deliver a consistent client experience
• Strengthen client relationships through responsive support, proactive communication, and a solutions-oriented approach
• Identify opportunities to improve account engagement, reduce attrition, and support ongoing revenue stability
• Manage competing priorities effectively while maintaining accuracy, consistency, and timely follow-up across all assigned accounts

Requirements

• Minimum of 3 years of experience in collections, account management, customer success, or client relationship management within a B2B environment
• Demonstrated ability to manage account portfolios and support client retention in a recurring revenue or service-based setting
• Strong understanding of collection processes, payment follow-up, delinquency management, and customer service best practices
• Proficiency with CRM platforms, ERP systems, spreadsheet software, and Dynamics 365 Business Central
• Excellent verbal and written communication skills, with the ability to handle sensitive account discussions tactfully and professionally
• Strong organizational and problem-solving skills, with the ability to manage deadlines and multiple account priorities in a fast-paced environment
• All applicants applying for Canadian job openings must be authorized to work in Canada

Nice to have:

• Experience in fire protection, mechanical contracting, or electrical contracting

Benefits

• Access to top jobs
• Competitive compensation and benefits
• Free online training

Important Details

• Contract: Contract basis

About the Company