The Collections Specialist collects patient accounts for IIBA clients, working in a full-time, regular position during the day shift. This role suits someone who can research accounts, set up payment arrangements, and minimize losses through creative collection efforts.
Responsibilities
Review patient accounts for agreeable arrangements
Contact and arrange payment plans for overdue balances
Research balances for accurate billing information, update, and bill as appropriate
Obtain payments via credit card or check over the phone
File probates on deceased patients when available
Answer incoming collection queue and respond to patient billing questions and requests payment on balances
Resolve patient concerns and apply appropriate resolution to maintain high customer satisfaction with minimal referrals required to team leaders or manager
Provide information on inquiries regarding services to include cost, locations, and scheduling
Work mail returns using available resources to obtain valid addresses
Use available resources to obtain missing patient demographic information
Use eligibility files to validate insurance coverage, update patients
Work incoming correspondence in Waystar Lockbox
Respond to balance verification from attorneys
Provide self-pay estimates
Retrieve and respond to customer service voicemail queue
Review accounts before account is exported to collections
Maintain strict confidentiality within the Inland Imaging companies and Inland
Follow all Health and Safety policies and guidelines of Inland Imaging or its partners depending on work location
Follow all company policies including those regarding harassment, non-retaliation, discrimination, respectful workplace, and related policies
Follow all policies regarding HIPAA, non-disclosure of confidential information and company security
Perform other special projects and duties as assigned
Treat all clients with dignity and respect
Provide excellent customer service
Conform to Joint Commission and HIPAA regulations
Comply with PHI (Protected Health Information)
Demonstrate the Inland Imaging Core Values: Show We Care, Do The Right Thing, Maximize Individual Potential, Challenge Convention
Requirements
High School Diploma/GED required
Collections experience is desired
Patient Accounting experience
Must be able to determine the correct guarantor of the account for payment
Healthcare experience is preferred
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Tailored applications submitted
Medical terminology
Experience with the following computer applications is highly desired: Microsoft Office Suite (Outlook, Word, Excel), Workday, Webex, Internet/Intranet, and Meditech
Must be able to pass a background check required by RCW 43.43.830-840 to work with children under the age of 16, developmentally disabled persons or vulnerable adults
Employees must not be included on the LIST OF EXCLUDED INDIVIDUALS provided by the Department of Health & Human Services, Office of the Inspector General (OIG)
Eligible employees must be able to pass a post-offer, pre-employment drug test
Honest, pleasant manner and good personal hygiene
Free of alcohol and drug abuse
Ability to access multiple worksites in a timely manner
Excellent communication and interpersonal skills
Detail oriented; ability to multi-task; organized and able to work in a fast-paced environment
Demonstrates self-directed learning and participation in continuing education through professional journals, approved seminars, etc.
Ability to consider individual needs in communication with and assessment and treatment of patients of all ages
Adheres to departmental standards and personnel policies by demonstrating professional demeanor in conduct and appearance
Follows company departmental standards and personnel policies by using good teamwork and communication skills to help identify concerns and solutions, assisting where needed to ensure a smooth functioning department
Quarterly quality assurance meeting attendance is required