About This Role
Overseeing internal and external student accounts receivables is the core of this role, ensuring students navigate institutional financial obligations effectively. This position emphasizes proactive accounts receivable management and compliant collections, delivering exceptional, solution-oriented service to students and partners to promote student retention and fiscal responsibility across the university.
Responsibilities
- Contact students with past due accounts to request payment
- Negotiate payment plans with students who are unable to pay their balance in full
- Work with the student accounts department to resolve any billing discrepancies or errors
- Maintain accurate records of all collection activities and update the university's student accounts database
- Prepare reports and analyses related to internal collections activity, and present findings to university leadership as needed
- Collaborate with other departments within the university to develop and implement policies and procedures related to student accounts receivable collections
- Adhere to all federal and state regulations governing debt collection practices, including the Fair Debt Collection Practices Act (FDCPA)
- Participate in professional development activities to stay up to date on industry best practices and regulations related to collections
- Manage relationships with external collections agencies, including monitoring performance
- Coordinate with the student accounts department to identify delinquent accounts and develop strategies for external collections
- Review and approve external collections agency reports, ensuring accuracy and completeness
Requirements
- Vital Christian faith and lifestyle
- Supportive of the evangelical mission and purpose of Azusa Pacific University Global
- Minimum 2 years previous experience in one or more of the following areas: student accounts, customer-based accounting positions (e.g. collections, loan administration), customer service, or closely related field
Nice to have:
- Previous experience working in higher education
- Knowledge of Azusa Pacific University Global policies and procedures
Important Details
- Schedule: Monday-Friday, 8:00 AM – 5:00 PM PST, with one late shift per week (typically 9:30 AM – 6:00 PM PST) scheduled between Monday and Thursday
- Number of Open Positions: 1
About the Company
APU Global is registered in various states. Azusa Pacific University Global has an evangelical mission and purpose.