Collections Specialist

About This Role

The Collections Specialist is a highly skilled professional who thrives in a fast-paced, deadline-driven environment, ensuring efficiency and accuracy in every task. This role involves preparing invoices, driving the collection process, and interacting with attorneys, clients, and staff. The ideal candidate possesses strong problem-solving and decision-making abilities, excellent communication skills, and a client-focused, initiative-taking approach.

Responsibilities

• Responsible for daily functions of collection efforts, including inventory review and regular consultation with Billing Attorneys to review A/R issues and determine the best collection strategy
• Meet with Billing Attorneys on a monthly basis to review aged investment balances and provide status of investment amounts to local and firm management
• Prepare collection and A/R related reports for discussion with the Billing Attorneys
• Account reconciliation with special emphasis on high-risk accounts
• Evaluate and recommend best practices for collection efforts
• Contact clients regarding payments and assess the collectability of outstanding amounts due
• Review and analyze short payments and resolve in a timely manner
• Proactively and efficiently communicate A/R information to office and firm management
• Assist with collections, AR analysis, e-bill invoice rejections, invoice resubmissions, Credit/Retainers refunds, and client calls as needed

Requirements

• Highly effective communication, analytical, and negotiation skills
• Extensive knowledge of collections
• Excellent communication skills to liaise effectively with attorneys, clients, and administrative staff
• Strong project management and organization skills
• Maintain strict confidentiality
• Ability to work independently, in an organized fashion, and manage multiple projects
• Ability to work under pressure to meet strict deadlines
• Minimum three (3) years of collections experience, preferably in the professional services industry (legal, accounting, insurance, health care)
• Bachelor’s degree

Benefits

• Competitive compensation
• Excellent benefits package

Important Details

• Work format: Hybrid
• Overtime: flexible to work overtime as needed

About the Company

Greenberg Traurig (GT) is a global law firm with locations across the world in 16 countries.