Collections Specialist

About This Role

This specialist role focuses on optimizing collections performance and achieving accounts receivable targets while delivering exceptional customer service. It involves overseeing daily workflow and requires a balance of professionalism, efficiency, and customer empathy.

Responsibilities

• Reduce delinquency rates by applying effective collections management techniques to assigned accounts
• Initiate and manage outbound calls to customers with overdue accounts, maintaining a professional and customer-focused approach
• Communicate clearly and empathetically with customers to resolve outstanding balances while preserving positive relationships
• Set clear expectations and follow-up dates for customers regarding payment arrangements or next steps
• Maximize efficiency by utilizing available software tools and managing administrative tasks between calls
• Handle escalated customer calls in a timely and professional manner
• Collaborate with internal teams (e.g., Sales, Customer Service, Finance) to resolve customer issues and support collection efforts
• Contribute to departmental goals by participating in special projects or process improvement initiatives, as assigned
• Consistently meet or exceed established performance metrics and KPIs related to collections and customer service

Requirements

• 1–2 years of experience in a customer-focused call center environment
• Strong analytical skills with the ability to evaluate, improve, and streamline business processes
• Effective problem-solving and decision-making abilities
• Excellent verbal and written communication skills
• Demonstrated commitment to delivering outstanding customer service
• Proficient in using personal computers and productivity tools to enhance workflow efficiency and communication with customers and internal teams

Benefits

• Medical, dental, vision insurance
• 401(k) matching up to 3%
• Long term disability
• Tuition assistance
• On-site gym
• Annual wellness program
• Generous PTO

Important Details

• Schedule: Monday-Friday, 8 AM - 5 PM
• Work format: hybrid, 2 days per week from home

About the Company

Since 1911, State Industrial Products has helped customers "Care for Work Environments"®. The company focuses on enhancing building environments and improving equipment productivity, with products used in every industry imaginable across the United States, Canada, and Puerto Rico. They offer facility management benefits including market-leading drain maintenance and air care programs, innovative cleaning systems, maintenance supplies, and auxiliary programs.