Collections Specialist

About This Role

The Collections Specialist ensures that all balances due for End User equipment work are billed and collected in a timely manner for an allocation of customer accounts. This role involves building strong relationships with external customers and resolving billing issues.

Responsibilities

• Review an allocation of End User Non-Portal sales records for proper billing instructions, special conditions, and ensure each sale is billed and collected in a timely and accurate manner
• Build strong positive relationships with external customers by providing a level of customer service that instills confidence that issues will be resolved in a timely fashion and in a manner that meets or exceeds expectations
• Research and resolve any customer billing issues and/or questions in a manner that meets or exceeds their expectations, including accessing internal systems confirming job status, reviewing job files and contractual obligations, reviewing cash application, and reconciling jobs
• Communicate effectively with other members of the team to ensure that potential billing issues or payment delays are properly escalated and resolved
• Research and resolve all billing related questions that arise
• Manage the collection of outstanding invoices so that payment is received promptly and foster an environment where customers have an excellent end-to-end billing experience
• Maintain a clean and up-to-date Accounts Receivable aging by promptly and proactively identifying customer billing issues, prioritizing and resolving the issues, and ensuring the accurate application of customer payments to corresponding invoices
• Make collections calls on past due accounts to include communicating to departments that can resolve customer issues resulting in payment of past due amounts
• Assist Rite-Hite and the Operations Department in any reasonable capacity required

Requirements

• Associate’s degree in a related field preferred
• Three or more years of billing and/or collecting experience
• Strong Excel skills, ability to work with a variety of software products
• Excellent organizational skills and great attention to detail
• Ability to manage multiple tasks and prioritize work accordingly
• Ability to work independently in a fast-paced environment
• Excellent communication skills, both written and verbal
• Strong team-player with a can-do attitude

Nice to have:

• JD Edwards ERP system experience

Benefits

• Comprehensive medical, dental, and vision coverage, plus life and disability insurance
• Robust well-being program with an opportunity to receive an extra day off and more