Collections Specialist

About This Role

This role ensures the timely collection of client invoice payments by managing the end-to-end cash collection process. It involves engaging clients, securing payments, overseeing email correspondence, recording transaction updates, and responding to inquiries. The specialist will also proactively resolve invoice discrepancies by collaborating with clients and internal stakeholders to expedite payments.

Responsibilities

• Prepare and present risk reports to Finance and Sales Leadership monthly, ensuring sales teams receive timely and accurate updates regarding all outstanding risk invoices associated with their accounts
• Perform client account reconciliations and provide statements to clients as required
• Investigate and resolve potential invalid contact information when clients do not respond to communications
• Consistently achieve or exceed monthly and quarterly collection targets
• Maintain a thorough understanding of, and comply with, all corporate guidelines related to pricing, legal matters, product standards, SOX compliance, and country-specific regulations
• Proactively participate in Team NCVI projects aimed at enhancing invoice accuracy and presentation, as well as improving collection efficiency
• Offer recommendations for departmental improvements in alignment with company and departmental objectives
• Demonstrate strong self-motivation, reliability, and accountability while solving problems that require thoughtful analysis and creative solutions
• Effectively adopt and apply new tools, technologies, and methodologies to improve outcomes and efficiency
• Collaborate actively across diverse, cross-functional teams and adapt communication styles to meet the needs of different stakeholders and situations
• Accurately and promptly document collection notes in Oracle Fusion based on incoming client communications, adhering to global standards and established SLAs
• Retrieve and provide clients with copies of requested documentation in a timely manner
• Identify and engage the appropriate internal departments and stakeholders to update or reissue invoices as needed, based on information received from clients or their designated sales representatives. Relevant teams may include, but are not limited to, Order Management, Portal Team, Contract Administration, Deal Hub, Revenue, and Deal Operations
• Escalate and reassign transactions that meet global risk criteria to the appropriate stakeholders for further action
• Initiate collections inquiries using approved email templates to contact clients and obtain payment commitments for overdue invoices, at a minimum frequency of every 15 days or as directed by management
• Upon completion of invoice updates, ensure the client receives the revised invoice copy directly or coordinate with the Portal Team to submit the updated invoice to the client within 48 hours