Collections Specialist

About This Role

The Collections Specialist manages outstanding accounts and pursues payment recovery through professional and persistent communication. This permanent position in the Finance team plays a crucial role in maintaining the organization's cash flow and ensuring timely collection of receivables. The role suits a detail-oriented professional with strong organizational skills and the ability to navigate complex payment situations with professionalism and efficiency.

Responsibilities

• Monitor and analyze outstanding accounts to identify overdue payments and collection opportunities
• Contact clients via telephone, email, and written correspondence to pursue payment of outstanding debts
• Negotiate payment arrangements and settlement terms with clients to facilitate debt recovery
• Maintain accurate and detailed records of all collection activities, payment agreements, and client interactions within the collections management system
• Process payments received and reconcile accounts to ensure proper credit application
• Investigate payment discrepancies and resolve disputes with clients and internal departments
• Prepare regular collection reports and provide analysis on collection performance and trends
• Follow up on promised payments and escalate non-compliant accounts as necessary
• Ensure compliance with relevant regulations and company policies throughout the collections process
• Collaborate with the Accounts Receivable team to optimize collection strategies and improve recovery rates

Requirements

• Minimum 2–3 years' experience in collections, accounts receivable, or a related credit management role
• Proficiency in collections management software and accounting systems
• Strong communication and negotiation skills with the ability to handle difficult conversations professionally
• Excellent organizational and time-keeping abilities with capacity to manage multiple accounts simultaneously
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• Demonstrated problem-solving skills and ability to analyze payment patterns and collection data
• Strong attention to detail and accuracy in record-keeping and data entry
• Knowledge of payment recovery procedures and credit management principles

Nice to have:

• Proficiency in Portuguese language (written and spoken)
• Experience with CRM software platforms
• Familiarity with dispute resolution and regulatory compliance in collections
• Previous experience in a fast-paced financial services environment
• Certification in credit management or collections practice
• Dutch knowledge is a plus