About This Role
Being a Collections Specialist involves following up on and collecting payments for patient services. This role contributes to the company's mission by obtaining payments from third-party payers and self-pay accounts to improve cash flow and secure reimbursement based on established contracts.
Responsibilities
- Perform follow-up activities on accounts to ensure prompt payment
- Identify coding or billing errors from EOBs and work to correct them
- Monitor insurance claims and contact insurance companies to resolve claims
- Update the patient account record to identify actions taken
- Assign bad debt to the collection agency
- Act as a liaison for accounts and administer contracts in collection of third-party accounts (Medicare and Medicaid)
- Complete account reconciliation of accounts turned over to outside agencies
- Negotiate payment plans on self-pay accounts
- Maintain accounts receivable and create a reduction in bad debt
Requirements
- Minimum one year of experience in a medical office setting (i.e., ambulatory surgery center, hospital, doctor's office) preferred
- Knowledge of managed care payers and medical terminology is preferred
Benefits
- Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
- Wellbeing support, including free counseling and referral services
- Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
- Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
- Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
- Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts
Important Details
- Work format: remote, in office, or hybrid working environments
About the Company
HCA Healthcare has committed up to $300 million in programs to support its team members. It has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times and spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses. The company has a family of 270,000 dedicated professionals and supports financial and patient care operations of 10 ambulatory surgery centers across the Kansas City Metro.
