About This Role
The Collections Specialist investigates, negotiates, collects, and cures delinquent client accounts. This role suits an individual with a strong investigative mindset who can research accounts, build rapport with clients, analyze complex financial information, and identify fraudulent activities.
Responsibilities
- Review, understand, and apply the terms of the company
- Develop strategic research methods to aid in investigating delinquent accounts
- Communicate with merchants to determine reasons for ceased credit card processing or processing volumes inconsistent with company expectations based on historical volumes, and review with the merchants the terms of their agreement with the company
- Update merchant accounts with an accurate description of conversations with the merchant, their representatives, or other related persons referencing merchant accounts
- Locate and notify customers of breached accounts by mail, email, text, and telephone in order to solicit payment or cure the breach
- Where warranted, arrange for and approve payment or establish payment schedules based on customer
- Solicit alternative forms of payment on delinquent accounts by wire, overnight certified funds, personal or business credit cards
- Determine the suitability of accounts for legal action
Requirements
- Bachelor
- Experience working in a financial institution in a branch, call center, or retail environment may be substituted for collections experience
- Prior business-to-business (B2B) experience in commercial lending is a plus
- Excellent verbal and written communication skills, including articulate phone demeanor and professionalism, while remaining calm and diplomatic in high-pressure situations
- Demonstrated ability to research merchant accounts and analyze repayment streams
- Resolve account disputes efficiently and professionally with the goal of maximizing customer retention
- Skip Trace and be familiar with various internet search tools, such as credit reports, TLO, Lexis Nexis, Accurint, software applications, and other web-based searches
- Handle a high volume of incoming and outgoing calls daily
- Solid working knowledge of MS Word, Excel, and databases
- Ability to identify and correct errors, capture all relevant details, and finish things on time
- Working knowledge of financial statement analysis, credit scoring, accounting, debits and credits, account reconciliation: payments and credits to invoices and debits
Benefits
- Commuting/parking allowance
- Employer-matched 401(k)
- Tuition reimbursement
- Health, dental, vision benefits
