About This Role
The Collections Specialist is responsible for accounts receivable collections for the company, notifying customers of delinquent accounts and continuously following up on past due invoices. This role involves processing payments, maintaining collection records, and updating account statuses, while also assisting the Credit Analyst with various duties.
Responsibilities
- Contact customers with open receivables for payment
- Continuously follow up on any past due invoice until paid
- Research unapplied cash and credit memos on accounts to determine if customer should be refunded or how funds should be applied
- Follow up with Administrative and Quality Claims for balances on the accounts receivable
- Maintain and reconcile customers' accounts
- Work very closely with the Credit Analyst
- Initiate vendor requests for refunds due to customers
- Process check requests
- Refund credit card over-payments to customers
- Send customer invoices and statements of account
- Pull Daily Payment Details from Bank
- Maintain Third Party Invoicing and Payment Portal
- Perform other duties as assigned
Requirements
- High school diploma or equivalent
- 1-3 years previous credit or collection experience or college degree
- Strong analytical skills
- Professional phone etiquette
- Proficiency with Microsoft Office, particularly Excel
- 1-3 years' experience with JDE Enterprise One preferred
- Ability to enter data and review data on multiple websites
- Good communication skills, verbal and written
- Strong interpersonal and organizational skills
About the Company
Interface is a global flooring and sustainability leader dedicated to rethinking how spaces work for people and the planet. The company's portfolio includes Interface® carpet tile and LVT, nora® rubber flooring, and FLOR® premium area rugs. Interface innovates to combine design, performance, and sustainability, helping bring bold visions to life with solutions that deliver real, measurable impact. Building on more than 30 years of sustainability progress, the company aims to become carbon negative by 2040 without the use of offsets. Interface believes that flooring is more than what you walk on, helping customers create interior spaces that support well-being, productivity, creativity, and planetary sustainability. As a global leader in modular flooring, the company designs and manufactures an integrated collection of carpet tiles and resilient flooring, including luxury vinyl tile (LVT) and nora® rubber flooring. Interface is a team of designers, engineers, scientists, problem-solvers, dreamers, and trailblazers spread all over the world with a shared vision and values. For Interface, sustainability is a journey, constantly working to improve product quality and lessen environmental impact. Design leads everything the company does, with a team of designers continuously exploring trends, textures, colors, and materials.
