Collections Specialist

About This Role

This Collections Specialist role is responsible for protecting Airgas's North Division assets by maintaining a healthy accounts receivable portfolio. The position involves researching and resolving account issues to minimize bad debt write-offs.

Responsibilities

• Manage and reconcile an account portfolio, prioritizing efforts to maximize collections while identifying accounts at risk of delinquency
• Resolve customer account issues, including past due invoices, and negotiate payment settlements as necessary
• Assist in resolving non-payment issues
• Collaborate with Cash Applications, Dispute Management, and Special Handling teams to resolve unpaid cash, non-payment issues, and customer disputes
• Initiate reviews and recommendations regarding final demand notices and outside collections with Field Sales and Collection management
• Maintain professional relationships with branch managers, account managers, and area sales managers
• Inform regional managers of issues when appropriate
• Foster an environment of Diversity, Inclusion and Respect
• Develop, contribute, and support Airgas' commitment to a World Class Service, exceeding customer expectations and building brand loyalty

Requirements

• High School Diploma/GED required
• Demonstrated excellence in oral and written communication and interpersonal skills
• Ability to adapt communication style to various customer situations
• Positive attitude and willingness to learn, coupled with the ability to collaborate effectively within a team
• Customer-focused behavior, including building positive relationships and understanding customer needs
• Ability to handle challenging situations diplomatically and professionally
• Strong analytical and problem-solving skills, with the ability to make independent decisions and escalate issues when necessary
• Proficiency in Google Suite applications and/or Microsoft Office (Word, Excel)

Nice to have:

• SAP experience preferred
• Associate's/Bachelor's degree preferred

Benefits

• Comprehensive family benefits: Medical, Dental, Vision, Life, AD&D, and Disability Insurance
• Up to 14-week paid child birth benefits
• 401(k) Retirement Plan with company match
• Tuition Assistance
• Paid Holidays, Vacation, and Sick time
• Benefits start after just 30 days of employment
• Employee Assistance Program (EAP)
• Pre-tax commuter transportation benefit
• Parental leave
• Floating holidays, jury duty and funeral/bereavement leave