Collections Specialist

About This Role

Working with customers to resolve billing and payment questions is at the heart of this role, which plays a key part in managing customer accounts receivable and driving timely collections. The Collections Specialist will ensure proper payment from overdue customers and help them work through blockers delaying payment.

Responsibilities

• Direct communication with business customers via email, video call, and phone as necessary
• Independently initiate contact with customers to collect payment on overdue accounts
• Collaborate with the rest of the accounting team and operations team on a case-by-case basis to resolve customer issues that may be blocking or delaying payment
• Research and find additional customer contacts to replace expired or otherwise nonresponsive contacts
• Monitor and manage customer PO schedules to ensure all POs are received in a timely fashion to avoid delayed payments
• Work with customer invoicing portals to submit MaxMind invoices for payment
• Maintain and create collection-related internal documentation

Requirements

• Excellent communication skills, including the ability to speak, type, and write clearly and professionally
• Ability to think and verbally discuss issues on the fly
• Natural inclination toward working with customers
• Ability to resolve potential conflicts in a professional manner
• Comfort with working independently, tracking and staying on top of a list of tasks

Nice to have:

• Previous work in accounting, especially any collections role
• Ability to read and interpret invoices and contracts
• Experience with AR related tasks
• Experience working with remote coworkers
• Experience with managing and maintaining your own schedule

Benefits

• Medical, dental, vision, life, accidental death and dismemberment, critical illness, short and long term disability insurance
• Employee and Family Assistance Program
• Paid parental leave
• Access to a group Retirement Savings Plan
• Bonus payout at the end of each year that employees may decide to use toward retirement savings
• Company performance-based bonus plan
• $2,000 USD professional development budget
• Five days for professional development annually

Important Details

• Work format: full-time remote
• Eligible/authorized to work in Canada

Application Process

• Complete a homework assignment
• First round interview with the hiring manager and a member of the Accounts Receivable team, covering role-specific questions