About the role
Role & responsibilities
The role bearer has the responsibility to plan, organize, direct and oversee the activities of the
department. It also includes managing the agencies associated with the company in their
assigned territory. The role bearer is responsible for the efficiency and optimization of
retrieving EMI (Equated monthly instalment) from the customers and ensuring adherence to all
the guidelines laid out by the bank contributing to the larger organizational objectives of the
bank.
Roles & Responsibilities:
• Responsible for managing and undertaking collections process for debts that have been
assigned.
• Regularly track the portfolio for specific buckets for the assigned area.
• Track & control the delinquency of the area, Bucket-wise & DPD (Days Past Due) wise and
focus on non-starters.
• Responsible to allocate and achieve targets from agencies/ in house team.
• Regularly follow up with the default customers.
• Ensuring adherence to collection process and legal guidelines.
• Tracing out absconded default customers and initiate recovery process.
• Recommend for legal actions for non-recoverable cases and following up with the legal
team for the closure of the cases.
• Maintain data for administrative work related to collection such as updating delinquent
account history, providing and maintaining MIS report (Management Information System),
reviewing of collection feedback on daily, weekly & monthly basis.
Preferred candidate profile
Perks and benefits
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Questions, answered
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