Colleague - Post Office

About This Role

This role is for a colleague in a store, focusing on serving customers and handling Post Office duties. It involves a variety of tasks and suits individuals who are committed and enjoy a dynamic work environment, offering both stability and flexibility.

Responsibilities

• Serve shoppers better every day, meeting great people and learning new things
• Know your customers and serve them with passion and pride, giving great natural service
• Be passionate and knowledgeable about the products and services within the store
• Put into practice the training received to work safely, effectively, and serve customers brilliantly
• Make decisions that are right for customers, delivering routines in store that meet their needs at the right time
• Process transactions and declare moneys/stock with accuracy and integrity
• Process cash transactions with accuracy and confidence
• Handle confidential and important documents with care and attention to detail
• Complete all regulatory training and tests in accordance with required timescales
• Ensure compliance with any legislative or contract requirements
• Dispose of confidential waste in accordance with confidential waste routines
• Take part in seasonal, community, and charity events, creating a great inclusive atmosphere
• Be yourself, live our values, make everyone feel welcome, and always follow our policies
• Work across the store in service, picking, and replenishment areas where required

Requirements

• A passion for delivering great service, greeting customers with a smile, and serving them with pride
• The ability to build rapport with customers, meaning they leave the store having experienced a great shopping trip
• Take the initiative and make decisions that are right for our customers
• Be able to work independently and well within a team and communicate openly with others
• Build relationships with colleagues to create a team spirit, having fun and celebrating success
• Be at work on time, well presented, and ready to be a brand ambassador

Important Details

• Schedule: Tuesday 08:45-17:30, Wednesday 08:45-17:30, Saturday 08:45-17:30
• Guaranteed hours: minimum of 16 hours each week, with opportunities for fewer hours (minimum of 12)

About the Company

Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities and planet a little better every day'. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.