About This Role
This co-manager position supports the Store Manager in overseeing store operations, ensuring excellent customer service, and driving profitable sales. The role involves leading associates and actively pursuing professional development with the goal of becoming a Store Manager.
Responsibilities
- Drive profitable sales by achieving sales and profit goals, managing budgets, and forecasting sales
- Analyze and utilize sales/financial reports, economic trends, and community needs to identify and respond to market changes while controlling expenditures
- Communicate sales results to associates and guide interpretation of results
- Create operational plans with the support of the Store Manager; prioritize, delegate, and provide clear direction to Managers and Associates
- Ensure optimal store conditions through effective merchandise presentation, accurate and competitive pricing, and adherence to store standards within Company policies and guidelines
- Implement new store programs according to Company direction, evaluate effectiveness, monitor perpetual inventory and replenishment, identify problems with inventory flow, and take appropriate corrective action
- Execute and monitor asset protection and safety controls; maintain quality assurance standards; oversee safety and operational reviews while ensuring compliance with Walmart policies and procedures and with established safety, security, sales, financial, and record-keeping procedures and practices
- Anticipate and proactively respond to compliance issues, including Total Loss control
- Serve customers as an ambassador for the store by greeting customers, seeking their feedback, and ensuring customer needs, complaints, and issues are resolved within Company guidelines to create a positive shopping experience
- Model, enforce, and provide direction to associates on friendly and helpful customer service approaches and techniques
- Support store initiatives to serve the community by participating in and supporting community events and developing relationships with key community groups
- Participate in company-sponsored programs, events, and sustainability efforts for associates and customers to emphasize the store’s role as an integral part of the community
- Lead and develop Assistant Managers
- Drive engagement, recognize and reward accomplishments, and provide opportunities for professional growth
- Identify high-potential associates, providing training and development to increase capability
- Demonstrate Company values by holding Assistant Managers accountable through timely, honest, specific, and respectful performance feedback and corrective action
- Build and manage relationships with supporting functions within the store and district (e.g., District HR Managers, etc.)
