CMDB Analyst

About This Role

The CMDB Analyst manages the Configuration Management Database (CMDB) processes and transitions IT Service Management (ITSM) tools while delivering training on standards and policies. This role suits a candidate with a strong background in ITSM and CMDB expertise, particularly those who are ITIL certified.

Responsibilities

• Manage CMDB processes and ensure compliance with standards
• Transition ITSM tools and facilitate the implementation of best practices
• Deliver training on CMDB processes, standards, and policies
• Utilize continuous improvement methods to enhance processes
• Automate processes to improve efficiency

Requirements

• 4-6 years of experience in ITSM, specifically in the CMDB area
• ITIL v3 or v4 certification
• Proficiency in ServiceNow CMDB
• Experience with transitioning ITSM tools
• Strong understanding of ITIL and ITSM fundamentals
• Experience in developing and delivering training on processes and standards

Benefits

• Opportunities for continuous professional development
• Engaging work environment with a focus on innovation

Important Details

• Schedule: Full-time

Application Process

• Submit your application through the designated platform
• Prepare for interviews that may include technical assessments

About the Company

The company specializes in IT service management solutions, focusing on enhancing operational efficiency and service delivery through innovative technology and best practices.