About the role
Cluster Enrichment Centre Manager
Working days: 5 days, include one weekend
Working hours : 44 hours a week
- HQ 9:30am-6:30pm; Center weekdays are 12:30pm to 9:30pm and weekends are 8:30am to 6:30pm
Working location: Primarily across outlets, with regular time at HQ for meetings and management work. (Travel islandwide, HQ at Sixth Avenue, Transport claimable between HQ - Centres - Centres)
Salary: $7000-$9000
Job Description
We are seeking an experienced Cluster Enrichment Centre Manager to oversee the operational and business performance of multiple learning centres in Singapore.
This is a hands-on leadership position suited to an experienced operations professional with a strong background in education, tuition, enrichment. The successful candidate will work closely with Centre Managers (CMs) to drive business performance, strengthen operational standards, enhance customer experience and develop a high-performing management team.
Key Responsibilities
- Provide direction to CMs across multiple locations, ensuring each centre achieves its business and performance objectives.
- Monitor centre performance, including sales, enrolment, customer retention, operational efficiency and service standards, and implement improvement plans where required.
- Conduct regular site visits to assess operations, identify ground-level challenges and provide support to CMs.
- Ensure consistency in customer experience, service quality, operational procedures and SOP implementation across all locations.
- Review and improve operational processes to enhance efficiency, productivity and overall centre performance.
- Manage the performance and development of CMs and the operations team.
- Oversee manpower planning, staff deployment and operating expenses to ensure resources are utilised effectively.
- Work closely with senior management and internal departments on operational initiatives, process improvements and system implementation.
- Support business expansion initiatives, including new location openings, relocations and other operational projects.
Requirements
- Degree from a recognised university.
- Minimum 5 years of relevant experience within the tuition, enrichment, education industry.
- At least 3 years in a senior management or supervisory capacity, with experience overseeing multiple locations.
- Demonstrated experience managing Centre Managers or similar middle-management teams.
- Proven experience managing multi-site operations, manpower and operational costs.
WhatsApp me your resume for quicker processing! ☺️
WhatsApp: https://wa.me/6596112291 (Kyra)
Voon Yih Boon Reg No: R22106724 | The Supreme HR Advisory Pte Ltd EA No: 14C7279
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