About the role
Job Summary
This position is open with Bajaj Finance Ltd. Culture Anchor: Have high ambitions - Inspires the team to aim for higher targets and supports in achieving them. Own It - Acknowledges uncertainty and makes changes in own decisions/ actions for better outcomes.
Responsibilities
- Product Management: Responsible for sales activities through call-center.
- Campaign management for call-centre.
- Data Management
- Vendor management.
- Managing growth and profitability of Business
- COA management
- Conceptualize and develop promotional campaigns for all the channels
- Drive callcentre team to achieve sales targets and conduct regular reviews with team to ensure business plan is executed.
- Measure productivity and implement training measures to bridge the gap to achieve required productivity
- Initiate and lead various process enhancement and system development projects for both the channels
- Identify process improvement areas and re-engineer the existing processes to bring efficiency reduce cost
- Monitoring performance and suggest corrective action for:
- Key business metrics
- Product and portfolio performance
- Employee callcentre teams productivity
- Compliance
Required Qualifications and Experience
Practice Emotional Intelligence - Develops the team, supporting them to do more. Listens to others, stays calm under pressure, and treats everyone with respect.
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