About This Role
This club receptionist role involves managing information, handling communications, and providing excellent service to guests. It suits an organized individual who can maintain records, operate office equipment, and support team goals.
Responsibilities
- Enter and retrieve information in computer databases to update records, files, and reservations
- Answer inquiries from guests
- Transmit information or documents using a computer, mail, or facsimile machine
- Operate standard office equipment
- Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software
- Handle incoming and outgoing mail, including date stamping and distributing
- Create and maintain computer- and paper-based filing and organization systems for records, reports, and documents
- Compile, copy, sort, and file records of office activities, business transactions, and other activities
- Enter and locate work-related information using computers and/or point of sale systems
- Follow all company policies and procedures
- Ensure uniform and personal appearance are clean and professional
- Maintain confidentiality of proprietary information and protect company assets
- Welcome and acknowledge all guests according to company standards
- Anticipate and address guests’ service needs
- Assist individuals with disabilities
- Thank guests with genuine appreciation
- Speak with others using clear and professional language
- Prepare and review written documents accurately and completely
- Answer telephones using appropriate etiquette
- Develop and maintain positive working relationships with others
- Support team to reach common goals
- Listen and respond appropriately to the concerns of other employees
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
- Perform other reasonable job duties as requested by Supervisors
