Cloud Architect

ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their businesses. More than 1,000 customers worldwide with over $3 trillion of assets under management put their trust in ECI.

At ECI, we believe success is driven by passion and purpose. Our passion for technology is only surpassed by our commitment to empowering our employees around the world.

PLEASE NOTE: For those in California, this role will be remote. For those located in Texas, this role will be hybrid in our Dallas office 3 days a week working West Coast Hours.

The Opportunity:
ECI has an exciting opportunity for an experienced Cloud Architect that will be responsible for delivering first class service, advice and technical support to ECI internal and external clients, through the highest standards of customer service, efficiency, knowledge and integrity. This includes proactive management of client technology as it pertains to Public Cloud, Private Cloud Networking, Virtualization and Storage, resolving high priority escalations and contributing standards and procedures.

Cloud Architects serve as an escalation point for junior, mid-level and senior technicians and augment deliverables for technology managers. The candidate will interface with high profile financial industry clients daily thus requiring the highest level of presentation, communication and professionalism.

What you will do:

• Supports all implementations and recovery efforts as it pertains to Azure and parts of ECI Private Cloud.
• Acts as a mentor and technical escalation for multiple groups within ECI.
• Develops and documents best practices for cloud technology deployments.
• Acts as Azure subject matter expert, researching as needed.
• Builds/develop and deliver Azure infrastructure through code using Terraform.
• Building Azure AI agents to work with Microsoft Fabric.
• Builds automation for alerting on issues with backend jobs and processes.
• Builds automation for deployment of standardized customer environments.
• Builds automation for deploying patches to infrastructure.
• Non-Disruptively agile Devops style mitigation and deployment of high priority changes to customer environments.
• Provides technical support, troubleshooting and complex problem resolution on escalated issues.
• Works in a fast-paced project delivery environment collaborating with clients, client success managers, products technicians, management, and engineers.
• Collaborates with clients and sales architects to determine data and performance requirements for new business development opportunities.