Overseeing the day-to-day delivery of mental health, case management, and resident support services within assigned community-based programs is the core of this role. The Clinical Supervisor provides clinical and task supervision to social workers, case management staff, and the House Manager, ensuring services are client-centered, trauma-informed, coordinated, and responsive to participant needs. Reporting to the Senior Director, Programs, this role supports staff development, guides complex case planning and crisis response, monitors documentation and service quality, and ensures timely follow-through on participant needs and program requirements.
Responsibilities
Provide regular individual and group supervision to assigned social workers, case management staff, and the House Manager, appropriate to their roles and responsibilities
Guide staff in assessment, service and treatment planning, counseling, care coordination, professional boundaries, and ethical decision-making
Establish clear staff expectations and monitor performance, workload, and follow-through
Coordinate staffing and coverage to maintain continuity of case management, counseling, and resident support services
Support staff onboarding and identify training and professional development needs
Conduct performance evaluations for direct reports and address performance concerns in coordination with the Senior Director, Programs and HR
Maintain supervision records and communicate staffing concerns, accomplishments, and development needs to the Senior Director, Programs
Coordinate supervision and learning opportunities for assigned interns, ensuring appropriate qualified supervision
Coordinate intake, screening, assessment, goal setting, and service planning with community-based and correctional facility staff
Facilitate clinical case conferences and multidisciplinary intake meetings
Review participant progress with staff and ensure service plans are updated as needs and circumstances change
Help staff troubleshoot complex cases involving mental health, substance use, housing instability, benefits access, family needs, and reentry barriers
Coordinate with internal programs and community providers to support continuity of care, particularly for participants with acute or complex needs
Support consistent participant engagement and address barriers to accessing and remaining connected to services
Guide case management staff in housing support, referrals, and follow-up that promote housing stability and independent living
Work with the House Manager to address resident support needs, facilitate mediation and house meetings when needed, and coordinate case management or clinical follow-up
Provide clinical consultation on treatment approaches, participant engagement, risk assessment, and complex care decisions
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Guide staff in delivering evidence-informed, trauma-informed, and gender-responsive individual and group services
Support development and delivery of groups addressing recovery, parenting, relationships, emotional regulation, and other identified participant needs
Assess and respond to escalated participant crises, providing direct intervention within the scope of the role
Ensure staff follow established crisis response, incident reporting, and safety procedures
Coordinate referrals to emergency, psychiatric, substance use, and other specialized services as appropriate
Provide designated on-call support in accordance with agency procedures and the established coverage schedule
Escalate significant clinical, ethical, safety, and operational concerns to the Senior Director, Programs
Review clinical and case management records for accuracy, completeness, timeliness, and consistency with agency and applicable program requirements
Monitor assessments, treatment and service plans, progress notes, court reports, referrals, and other required documentation
Ensure assigned staff document services and participant interactions appropriately in AWARDS and other required systems
Identify documentation deficiencies, provide corrective guidance, and track follow-up
Compile and review assigned program data and prepare reports for the Senior Director, Programs
Coordinate with the Manager, Impact and Assessment to address data quality concerns and support accurate reporting
Maintain confidentiality and ensure appropriate handling and sharing of participant information
Monitor service delivery and identify recurring barriers, gaps in care, and opportunities to improve participant outcomes
Recommend improvements to clinical and case management workflows, policies, and procedures
Assist with implementing approved changes and ensuring staff understand updated expectations
Support monitoring visits, record reviews, and corrective actions within assigned programs
Maintain relationships with community providers and participate in relevant internal and external meetings
Keep the Senior Director, Programs informed of service quality, participant trends, staffing needs, and unresolved concerns
Perform other related duties as assigned by the Senior Director, Programs
Requirements
Build trust while maintaining clear expectations and professional boundaries
Provide thoughtful clinical guidance and help staff translate that guidance into practical next steps
Balance empathy with accountability and address performance concerns directly and respectfully
Remain calm during crises, assess risk, and recognize when additional intervention or leadership support is needed
Approach complex cases with curiosity, sound judgment, and respect for participant choice
Stay organized and follow through on documentation, deadlines, and outstanding concerns
Collaborate across disciplines and help resolve differences that affect participant care
Respect different backgrounds and experiences and apply culturally responsive, gender-responsive practices
Use feedback, supervision, and program data to strengthen your own practice and the team’s work
Important Details
Schedule: Monday-Friday, with one remote day per week; schedule flexibility and designated on-call coverage are required to meet program needs
About the Company
Hour Children is a nonprofit supporting incarcerated and formerly incarcerated women and their children as they rebuild their lives, strengthen family relationships, and work toward stability and independence. Through interconnected prison- and community-based programs, the company provides housing, family support, mental health services, workforce development, and children’s programming. They believe in second chances, the strengths of the families they serve, and each person’s right to dignity and respect.
