About This Role
This exempt role provides leadership and oversight to the clinical support team, ensuring high-quality patient care and efficient clinical operations. It is ideal for a Licensed Vocational Nurse (LVN) or Certified Medical Assistant (MA) with strong clinical expertise, supervisory experience, and a commitment to patient-centered care. The Clinical Supervisor is directly accountable for clinical team performance and compliance and reports to the Practice Administrator.
Responsibilities
- Supervise daily clinical workflows for one or more clinics depending on staff size, ensuring adherence to protocols and efficient patient flow
- May provide direct patient care 20-50% of the time to accommodate safe staffing
- Ensure compliance with clinical safety protocols and infection control procedures
- Interview and hire clinical staff in collaboration with the Practice Administrator
- Train, mentor, and evaluate clinical staff performance
- Coordinate staff schedules and assignments to meet clinic needs
- Facilitate ongoing education and competency assessments for clinical staff
- Monitor clinical documentation for accuracy and completeness
- Ensure compliance with HIPAA, OSHA, CLIA Waiver compliance, vaccine storage and handling requirements, and state nursing regulations (LVNs)
- Participate in quality improvement initiatives and audits
- Address patient concerns and escalate issues as necessary
- Collaborate with physicians and administrative staff to enhance patient experience
- Promote a positive and professional environment for patients and staff
Requirements
- For LVNs: Current Texas LVN license in good standing
- For MAs: Certification from an accredited Medical Assistant certifying body
- Minimum of 3 years of clinical experience in an outpatient setting
- At least 1 year of supervisory or leadership experience
- Proficiency in Electronic Medical Records (EMR) systems
- Current BLS certification
Nice to have:
- Experience in a multi-provider clinic setting
- Bilingual (English/Spanish) proficiency
- Strong leadership and team-building skills
- Excellent communication and interpersonal abilities
- High attention to detail and organizational skills
- Ability to multitask and adapt in a fast-paced environment