About This Role
This role involves overseeing clinical and casework services delivered by a multi-disciplinary case management team. The Clinical Supervisor acts as the primary clinical advisor to the Program Manager for the assigned unit, ensuring quality care and adherence to policies.
Responsibilities
- Supervise designated licensed and/or registered therapists, caseworkers, and other clinical staff
- Implement and communicate clinical employee performance standards in accordance with organizational policy and procedures, DMC-ODS Waiver, Title XXII, and CARF standards
- Ensure the program approach is trauma-informed and strength-based by monitoring and participating in activities, and by maintaining emotional and physical safety of staff and clients
- Meet regularly with the multi-disciplinary case management team to review services provided to clients, ensuring quality of care and adherence to VOALA procedures and State policy and regulations
- Review case records for accuracy, consistency, and conformity with laws, regulations, and policies, and for quality of clinical case management and application of proper clinical case management techniques
- Create and work within a team environment to ensure all Program staff are knowledgeable and familiar with contract expectations, case management, and supervisorial expectations, and ensure all staff are delivering high-quality care
- Conduct unit staff meetings to interpret and discuss new policies, procedures, and regulations, and to discuss the need for improvement of clinical case management techniques
- Participate in and conduct in-service training programs and staff development activities
- Provide quality assurance of documentation and ensure that case managers’ monthly contacts assist the agency with meeting its billing goals
- Co-sign all notes of non-clinical/non-licensed employees within the relevant database system or other internal noting system
- Oversee clinical case management services, ensure adherence to VOALA, State, and Program policy, regulations, and law
- Review case records, ensure accuracy and compliance with VOALA and ODR policy, regulations, and law
- Build case management team and support staff to ensure high-quality care
- Conduct regular staff meetings to discuss and implement best practices
- Conduct in-service training of staff, clinical and non-clinical
- Perform other tasks as may be assigned by the Program Manager
Requirements
- Master's degree in social work, psychology, or counseling from a fully-accredited college or university
- Current License with the state of California as a Licensed Clinical Social Worker, Licensed Marriage & Family Therapist, Psychologist, or Licensed Professional Clinical Counselor (LCSW, LMFT, or LPCC)
- Minimum of 3 years of complex clinical experience in program(s) serving homelessness, addictions, under-served populations or prison re-entry/diversion
- Proven leadership qualities
- Ability to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications
- Ability to perform under circumstances of possible emotional stress and conflicts dealing with difficult, uncooperative, and potentially aggressive clients, as VOALA serves the neediest of the needy in its programs which may include clients with homelessness, mental illness, substance abuse, recently released from incarceration and other challenges
- Meet Funder Approval
- DOJ Live Scan
- TB test
- Flu Vaccine (or declination form for religious purposes only)
Nice to have:
- Supervisory experience in re-entry services or related social services field
- Experience providing services to those who are recovering or dually-diagnosed
Benefits
- Competitive medical, dental, vision and retirement benefits
Important Details
- Services for this position must be provided on-site. As a result, the positions supervised by this job description are on-site, and supervisors / managers / leaders must be on-site to provide proper direction and oversight.
About the Company
Volunteers of America (VOALA) is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing programs, and drug and alcohol rehabilitation.
