Clinical Supervisor

About This Role

This clinical supervisor role supports the delivery of high-quality care for opioid addiction treatment, focusing on achieving quality goals and implementing new clinical protocols. The supervisor will manage a team of 6-10 counselors across multiple offices and serve as a role model for the organization's treatment philosophy.

Responsibilities

• Coach clinical staff on managing complex cases, improving their clinical skills, and adhering to clinical policies and procedures
• Provide direct/in-person clinical oversight and support on a regular basis
• Drive great clinical outcomes for members by performance managing substance abuse counselors
• Conduct individual and group clinical supervision to develop skills and drive performance improvement (and document as appropriate)
• Partner with the Regional Director to ensure all day-to-day functions run smoothly in order to deliver high-quality care
• Conduct quarterly chart reviews, identify trends, and provide additional training/support as needed, to ensure clinical documentation meets internal and external expectations
• Assist in preparations for site audits (e.g., state licensing, accreditation, managed care)
• Provide Counselor coverage (PTO or illness) or other direct clinical services as appropriate or assigned
• Participate in the interview process for Counselors
• Perform performance reviews for Clinical Staff and manage HR issues, working with State Director, HR, and Clinical Director
• Help roll out new clinical protocols and product offerings
• Identify and act on opportunities for improved performance
• Participate in Quality & Compliance related initiatives as appropriate
• Ensure all new clinicians are trained effectively and fully understand the organization
• Identify staff training needs to meet quality goals and ensure those needs are met (working closely with State Director, Clinical Director, and Training department)
• Support development of local or central training content, as subject matter expert
• Support successful launch of new locations, including hiring, community outreach, and demand generation
• Deliver structured and effective onboarding for new employees that both conveys technical knowledge and imparts culture
• Establish Groups as a respected, positive presence in the community
• Help deliver training as needed
• Represent the organization in meetings and events, as the clinical expert or lead
• Assist Clinical Directors with implementing new clinical protocols and initiatives
• Accountable for clinical outcomes and related KPIs in assigned region and for optimizing clinical KPIs
• Perform other duties as assigned