About the role
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Provide operational leadership for Virtual Safety Companion teams, ensuring patient monitoring practices align with US health system protocols and safety standards.
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Oversee credentialing verification activities for non-delegated providers, ensuring accuracy, timeliness, and compliance with health system policies, accrediting body standards, and regulatory requirements.
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Lead non-clinical care coordination functions, including scheduling, patient navigation, and resource support, to ensure high-quality service delivery for designated covered lives.
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Manage, coach, and develop a team of professionals by setting goals, conducting performance reviews, and supporting career growth.
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Serve as the primary liaison between Global Business Services (GBS) teams and US health system leaders, ensuring clear communication, operational transparency, and alignment with business needs.
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Build and foster high-performing teams by promoting engagement, accountability, collaboration, and continuous learning.
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Drive process improvements and operational efficiency initiatives by leveraging best practices, performance metrics, and feedback from US stakeholders.
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Anticipate evolving business needs and implement operational improvements to support strategic objectives.
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Ensure compliance with established quality, service, and regulatory standards across all areas of responsibility.
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Lead change management initiatives, guiding teams through organizational transitions with effective communication, empathy, and resilience.
Qualifications:
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Bachelor’s degree in Nursing.
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Active and unrestricted Philippine Registered Nurse (PHRN) license issued by the Professional Regulation Commission (PRC).
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Minimum of seven (7) years of experience in clinical healthcare leadership, including prior hands-on bedside nursing experience.
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Must have prior bedside/clinical nursing experience in a hospital or healthcare setting.
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Previous experience working in a global captive center, Global Business Services (GBS), or Shared Services environment.
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Strong leadership, people management, communication, and stakeholder management skills.
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Experience managing healthcare operations, clinical teams, or patient-focused services is highly preferred.
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