About This Role
This role involves supporting the smooth operation of a clinical office by handling administrative tasks, managing patient interactions, and coordinating schedules. The position suits an organized individual with strong communication skills who can manage multiple responsibilities in a healthcare setting.
Responsibilities
- Greet patients and visitors in a prompt, courteous, and helpful manner
- Collect insurance co-payments and respond to routine requests for information
- Schedule and maintain a calendar of appointments, meetings, and travel
- Coordinate related administrative aspects such as agendas, site selection, food/beverage selections, audio-visual arrangements, and document preparation
- Schedule patients and enter information into the computer system
- Coordinate patient appointments with other areas or physician offices as needed
- Answer and screen telephone calls, triage clinical calls, and resolve problems appropriately
- Assemble, copy, and release patient medical records
- Work with the Medical Records Department regarding requests for notes/additional information
- Generate basic reports, modify/update existing reports, and distribute reports as needed
- Open, sort, and distribute mail and department documents efficiently
- Operate and maintain office equipment (fax, printer, photocopier, etc.)
- Order office supplies
- Complete referrals, track, and follow up on need for re-authorizations
- Process patient registration and obtain required information
- Process billing/reimbursement forms and other department records
- Maintain logs and reports; perform simple calculations as needed
- Assist with gathering, organizing, and compiling data for reports, meetings, etc.
Requirements
- High School Graduate
- Typically requires 1 year of experience in performing scheduling, customer service, and administrative/clerical support duties
- Ability to multi-task, route calls, greet patients, and maintain a schedule of appointments/meetings
- Proficient in the use of Microsoft Office (Excel, PowerPoint, Access and Word) or similar products, including maintaining, tracking, and entering data in a database and/or spreadsheet software
- Strong organizational skills and attention to detail
- Ability to effectively communicate (written, and verbal), build rapport, and relate to all people
- Ability to operate standard office equipment
Important Details
- Physical requirements: Ability to sit, walk, stand, bend, and lift frequently throughout the workday; must be able to occasionally lift items weighing up to 20 lbs; must have functional speech, vision, and hearing; operates all equipment necessary to perform the job
