This Clinical Manager position supports the Clinical Director in overseeing provider performance, clinical quality, caseload development, compliance monitoring, and provider engagement across the practice. The role serves as a primary point of contact for clinicians regarding performance-related matters, identifying trends, providing coaching and support, and implementing early interventions to promote provider success. The Clinical Manager works collaboratively with various teams to ensure providers receive necessary support while maintaining compliance with organizational expectations, productivity standards, and documentation requirements.
Responsibilities
Conduct annual clinical audits for all providers to assess documentation quality, compliance, and adherence to organizational and regulatory standards
Monitor provider documentation practices and identify trends related to missed visits, outstanding documentation, and compliance concerns
Review missed visits reporting and documentation completion metrics on a weekly basis
Conduct initial problem-solving meetings with providers who continue to demonstrate missed visit or documentation concerns after initial outreach and monitor provider progress following coaching interventions
Escalate ongoing documentation or compliance concerns to the Clinical Director when necessary
Maintain regular communication with the Clinical Director regarding quality improvement initiatives, individual provider performance, operational challenges, and emerging risk areas and escalate concerns requiring clinical director review
Provide ongoing updates regarding missed visit trends, productivity trends, provider coaching efforts, corrective action plans, and provider support activities
Support leadership decision-making through data analysis, performance reporting, and trend identification
Collaborate with leadership to identify themes, opportunities, and provider needs occurring across the practice
Contribute content ideas and recommendations for the weekly practice newsletter based on recurring provider questions, trends, successes, and areas of educational need
Assist in communicating operational updates, best practices, and organizational initiatives to providers
Foster positive provider engagement through supportive communication, coaching, and collaboration
Monitor provider productivity and billed session volume against established organizational expectations
Identify providers who fall below minimum productivity or baseline targets and initiate appropriate follow-up
Meet with full-time W-2 providers to identify barriers and develop individualized action plans
Monitor progress, provide ongoing support and accountability, and keep the Clinical Director informed of persistent concerns and intervention outcomes for full-time W-2 providers
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Monitor productivity and billed session trends for part-time W-2 providers and contact those who fall below minimum expectations
Notify pre-licensed clinicians and copy their assigned clinical supervisor, requesting an individualized action plan be developed in collaboration with the provider and supervisor, and monitor progress and follow-up efforts
Meet with licensed clinicians to identify barriers and develop productivity improvement strategies, then monitor progress toward agreed-upon goals
Monitor billed session trends against baseline targets established by organizational policy for 1099 providers
Contact 1099 providers who fall below minimum expectations and offer consultation regarding barriers to meeting expectations
Conduct 30-day check-in meetings with newly onboarded licensed providers to assess onboarding experiences, provide support, answer questions, and identify early barriers to success
Monitor provider caseload development and referral trends
Meet with providers to troubleshoot caseload-building challenges and develop strategies to improve referral flow and client access
Collaborate with Intake to identify referral opportunities, provider matching improvements, and barriers affecting provider utilization
Support provider retention through proactive outreach, coaching, and problem-solving
Serve as a resource in conjunction with the Clinical Director regarding scheduling, clinical workflows, practice policies, documentation expectations, and operational procedures
Maintain and update provider performance tracking systems, including spreadsheets and reporting tools used to monitor trends with missed visits, clinical audit findings, productivity, caseload development, and provider management
Monitor provider progress following support interventions and document relevant outcomes
Analyze performance data and operational reports to identify emerging trends and areas requiring attention
Prepare summaries and recommendations for the Clinical Director regarding provider performance and operational concerns
Identify recurring themes across providers and recommend process improvements when appropriate
Provide therapy services to a caseload of clients (optional Clinical Add-on)
Provide professional clinical services, including individual, couples, and/or family therapy, completing diagnostic assessments, developing treatment plans, designing and applying tailored interventions, evaluating client progress, and providing referrals and care coordination based on client needs (optional Clinical Add-on)
Follow company policies, professional conduct standards, and all applicable laws and regulations (optional Clinical Add-on)
Timely completion of documentation and associated tasks to support billing and administration (optional Clinical Add-on)
Demonstrate exceptional clinical and boundary-setting skills along with expertise in therapeutic interventions and treatment modalities (optional Clinical Add-on)
Ability to work productively and effectively, both independently and in collaboration with colleagues (optional Clinical Add-on)
Perform other duties as assigned (optional Clinical Add-on)
Requirements
Master's degree in Counseling, Marriage and Family Therapy, Social Work, Psychology, or a related behavioral health field
Independent clinical licensure (LICSW, LPCC, LMFT, or equivalent) in the state of Minnesota required
Experience in behavioral health, psychotherapy practice management, clinical operations, or provider leadership
Strong interpersonal, coaching, and conflict-resolution skills
Ability to analyze data, identify trends, and manage multiple priorities simultaneously
Strong organizational, communication, and documentation skills
Nice to have:
Experience with provider productivity monitoring, quality improvement, performance management processes, and clinical operations
Benefits
401(k) retirement plan with employer match up to 4%
Comprehensive medical, dental, and vision insurance for employees and eligible dependents
HSA (with employer contribution) and FSA options to help manage healthcare and dependent care expenses
Employer-paid life insurance and AD&D coverage
Employee Assistance Program (EAP) with confidential mental health and life support resources
Generous paid time off and additional paid holidays
Professional Liability Insurance
Case consultation with colleagues
Important Details
Employment type: W-2 Full-Time, Hourly Employee; 30 hours per week
Schedule: Monday-Friday, no weekends required
About the Company
LynLake Centers for WellBeing is an established, integrative group mental health and wellness practice serving the Twin Cities, MN. With more than 240 interdisciplinary clinicians and staff, the company is committed to delivering high-quality, collaborative care while creating a supportive and sustainable work environment for clinicians. Its practice is guided by core values of creativity, integrity, and inclusivity, and it offers services across multiple locations with in-person, remote, and hybrid options available. Clinicians at LynLake benefit from a well-established group practice with strong insurance contracts, integrated in-house referrals, and coordinated interdisciplinary care. The company values autonomy alongside accountability and provides trauma-informed practice support, business development resources, and ongoing opportunities for clinical consultation and professional growth. As it continues to grow, it welcomes licensed therapists who value collaboration, flexibility, and meaningful clinical work.
