Clinical Manager

About This Role

The Clinical Manager plays a vital leadership role at Austin Veterinary Emergency & Specialty, overseeing all aspects of daily clinical operations while serving as a positive role model for staff. This position ensures that departmental standards are consistently met and organizational goals are achieved through effective staff management and patient care.

Responsibilities

• Serve as a positive role model and mentor for employees.
• Hold regular one-on-ones with supervisors and staff; track and document performance.
• Oversee annual performance appraisals, raises, and disciplinary actions in partnership with leadership/HR.
• Facilitate departmental, leadership, and managerial meetings.
• Create and manage staff schedules, ensuring adequate coverage and workflow efficiency.
• Approve timesheets, PTO, and process payroll.
• Address attendance/punctuality concerns and arrange coverage for absences.
• Support recruiting: post jobs, interview candidates, oversee working interviews, extend offers, and coordinate onboarding/offboarding.
• Review and update protocols, training manuals, and job descriptions.
• Collaborate with managers and education teams to deliver consistent training programs.
• Address client concerns, de-escalating when possible or escalating as needed.
• Gather real-time feedback from doctors on workflows and patient care.
• Maintain accurate employee records, forms, and documentation.
• Track departmental goals, common errors, and KPIs to drive process improvements.

Requirements

• Associate's degree in animal technology or Bachelor's preferred along with current technical certification (RVT, CVT, LVT, CVA).
• Relevant experience or equivalent combination of education and experience will be considered.
• At least 5 years of experience working in a veterinary clinical role.
• At least 2 years of full-time work experience in a leadership role (lead, supervisor, manager).
• Culture builders—team players eager to promote trust, collaboration, and a positive work environment.
• Adaptability—individuals willing to go the extra mile to ensure the best patient and client experience.
• Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus.

Benefits

• 401(k) with matching.
• Health, Dental, and Vision insurance.
• Health Savings Account (HSA) / Flexible Spending Account (FSA).
• Life and Disability insurance.
• Paid Time Off (PTO) and Holidays.
• Employee Assistance Program and Discounts (including Pet Discount).