About This Role
Caring for patients and leading a clinic team is the core of this management role, which involves assisting in the daily direction of patient care and ensuring smooth office operations. The Clinical Manager will also work directly with patients as an Ophthalmic Technician and Patient Service Representative as needed, while overseeing staff and achieving team goals.
Responsibilities
- Oversee, train, and supervise all front desk and technical staff operations to ensure compliance with company policies and healthcare ordinances, including patient privacy
- Coordinate surgical procedures as necessary
- Perform daily eyeglass prescription audits
- Assist in the direction of physician and patient activities, acting as a liaison between the front and back office to ensure the highest level of patient satisfaction and overall efficiency
- Seek out and identify areas of improvement regularly; research, plan, and develop action plans for immediate implementation
- Establish and oversee orientation, training, and GROW career development for all new hires
- Manage and enforce the safety and security of the workplace environment, along with the legal/regulatory compliance of office operations
- Manage office and/or oversee staff scheduling, time, attendance, overtime, and time off requests
- Lead, promote, and encourage a healthy and inclusive work environment through regular coaching, teamwork, and positive reinforcement
- Coach team members, providing constant support and areas for career development
- Evaluate individual performance levels through continuous performance management as directed by Human Resources
- Conduct disciplinary action meetings as appropriate
- Adjust training, processes, or staffing as needed to ensure a smooth workflow
- Manage office inventory of medical and office supplies to ensure cost and inventory controls are in place
- Run reports, lead huddles, and ensure that KPIs are met or exceeded
Requirements
- High School Diploma or GED required; Associate
- Minimum 1-2 years
- Strong organization and leadership/management skills, along with excellent written and verbal communication skills
- Ability to work in Microsoft Word, Excel, and SharePoint
- Solid attention to detail and ability to work well under pressure individually and as part of a team
- Open availability to work, including early mornings, late evenings, and weekends when needed
- Advanced computer skills and EMR experience required
- Positive attitude and stellar attendance history
- Must possess the physical, mental, and cognitive skills needed to complete essential tasks, including abilities such as learning, remembering, focusing, categorizing, and integrating information for comprehension, problem-solving, and timely decision-making
