Clinical Manager

About This Role

This management role ensures the highest quality of patient care across multiple clinical specialties by overseeing clinical support staff and providing clinical insight to non-clinical staff when physicians are absent. The Clinical Manager is responsible for upholding quality care standards and resolving systems and personnel issues with office administration, serving as a role model in clinical support for Medical health care services.

Responsibilities

• Coordinate nursing and clinical support staff
• Develop and implement a system for more efficient flow of procedure clinics
• Ensure efficiency and safety by providing adequate and functional resources
• Monitor clerical areas and hold support staff responsible for their assignments
• Participate in reviews of medical documentation and clinical care (ambulatory QI studies)
• Ensure that documentation and clinical care are consistent with MMC, HMOs, and regulatory agencies' requirements
• Complete clinical QI and all other pertinent reviews
• Ensure evaluations by various agencies of practice clinical activities are satisfactory
• Develop and implement a system for providing triage of telephone and in-person patient requests for care
• Ensure that urgent and emergent patient concerns are addressed in a competent and timely manner
• Write and implement clinical guidelines for triage
• Ensure surveys of patients and providers indicate satisfaction with triage
• Develop and implement a system of follow-up for laboratory results and clinical care
• Ensure high quality and continuous care
• Coordinate patient access to interdepartmental services to ensure appropriate patient care in a timely, cost-effective manner
• Ensure audits reveal patient notification of lab results in a timely manner
• Keep a log of patient contact requested by providers
• Ensure surveys of patients and providers indicate satisfaction with this activity
• Develop and implement patient education programs including utilization of all available computerized systems
• Ensure that patients understand their diagnoses, treatment options, and ways to maintain and improve their health
• Maintain a list of written educational offerings
• Maintain a list of classes presented; ensure surveys of patients and providers indicate satisfaction
• Develop and implement systems for monitoring the administration and distribution of medications by the practice
• Ensure patient safety and meet requirements of MMC and regulatory agencies
• Audit the log utilized for controlled substances
• Participate in outreach and education programs