Clinical Manager

About This Role

This is an active, high-intensity clinical oversight position in home health, focused on day-to-day clinical quality, staff development, and rehospitalization prevention. The role suits a high-accountability clinical leader who excels at coaching clinicians, solving care delivery problems in real time, and maintaining high standards of quality.

Responsibilities

• Provide direct clinical guidance to clinicians as needed
• Respond to clinical calls (patients, caregivers, providers) and identify actions needed with appropriate clinical judgment
• Monitor daily on-call events to identify urgent patient status changes
• Conduct real-time evaluation reports from assessing clinicians to identify immediate patient needs, ensure care plan is complete, provide guidance for visit utilization, and follow up on verbal plan of care approval to ensure physician orders are timely and complete
• Complete transfer reviews daily to assess hospitalized patients, including root cause analysis and action planning as needed for areas of improvement
• Review high-risk patients and coordinate proactive intervention to prevent avoidable events
• Coach clinicians on clinical reasoning, visit planning, patient education, and documentation quality
• Set and reinforce expectations for reliability, professionalism, and patient experience
• Address performance issues quickly and fairly, including structured improvement plans when needed
• Facilitate new clinician orientation: system orientation, SOP review, company orientation, and skills training
• Lead and oversee skills validations to ensure clinical competency before independent deployment
• Provide oversight of Field Supervisors — match, guide, and evaluate pairings for new hires and Field Supervisory
• Prepare for and lead weekly case conference: review patient progress and build actionable discussion agendas for care planning decisions
• Serve as a calm, decisive escalation point for clinical questions and patient risk
• Know when to intervene directly and when to empower field staff with guidance
• Coordinate with leadership on high-risk cases, incidents, and sensitive patient situations
• Review Quality Assurance review issues and facilitate direct communication and education with the responsible clinicians as needed to improve documentation accuracy / collaboration with Quality Assurance team that is responsible for OASIS review and coding
• Track HHCAHPS results and quality KPIs; identify trends and implement coaching or process changes
• Maintain branch survey readiness — own documentation quality, clinical compliance, and field staff preparedness
• Perform field supervisory visits to ensure adherence to infection control, safety, and compliance; assess and train on clinical skills, and improve documentation quality