Clinical Manager

About This Role

This role is responsible for overseeing clinical operations, ensuring compliance with regulatory standards, and fostering a collaborative, patient-centered treatment environment. The ideal candidate will bring strong leadership skills and a passion for supporting individuals on their mental health and recovery journeys. This position plays a key role in guiding clinical staff, maintaining program excellence, and driving positive patient outcomes.

Responsibilities

• Provide oversight and support to all clinical operations in assigned areas
• Provide oversight and monitor clinical services as it relates to service provision, treatment and access
• Review and analyze clinical and operational performance results
• Develop plans for improvement as needed
• Provide staff management including hiring, development, training, performance management and communication to ensure effective and efficient department operation
• Develop and implement behavioral health processes, procedures and policies across programs
• Participate in daily, weekly, monthly and annual planning and reporting processes as appropriate
• Represent the company at meetings in the community
• Collaborate with other company employees to foster and promote a cooperative work environment
• Support compliance by adherence to accreditation standards as well as standards of funding agencies and licensing boards
• Demonstrate a positive, empathetic and professional attitude towards customers always
• Acknowledge and work to resolve complaints when patient needs are not met
• Recognize that patient safety is a top priority
• Perform other functions and tasks as assigned

Requirements

• Master’s degree in Social Work or a related field required
• Minimum of 5+ years of experience working in mental health
• Prior leadership or supervisory experience preferred
• Strong communication, organizational, and clinical skills
• Experience implementing ASAM
• Master’s Degree in Psychology, Social Work, Counseling or Psychiatric Nursing required
• Five or more years’ experience in behavioral health services with clinical experience with all target populations (SMI, SED, DD, SUD) required
• Three or more years’ supervision experience required
• Management or administration experience and/or three years work experience in Utilization Management required
• Meet DWMHA credentialing requirements for professional practice
• Master's Level licensed behavioral health professional as QMHP (Qualified Mental Health Professional) CMHP (Child Mental Health Professional), and QMRP
• Full license in one of the following disciplines: LLP/LP, LPC, LMSW, NP/RN