About This Role
The Clinical Manager is responsible for ensuring that patient care is coordinated, delivered, and managed appropriately, overseeing the overall direction of hospice clinical services. This role suits a leader passionate about providing exceptional care to hospice patients and their families.
Responsibilities
- Provide help in assessment, planning, implementation, and evaluation of patient and family/caregiver care to all clinical personnel as indicated
- Interpret operational indicators to detect census changes and increases or decreases in volume, which could impact staffing levels, revenues, or expenses
- Assist in hiring, evaluating, and terminating clinical personnel
- Oversee and be responsible for the content and compliance of every clinical note, order, practice, and process produced or performed by the clinical staff
- Be responsible for orientation of new organization personnel
- Participate in the planning, development, and implementation of in-services and continuing education programs to meet education and training needs of organization personnel
- Assist with the evaluation of organization performance via performance improvement program, productivity, quarterly and annual reviews
- Assure for the quality and safe delivery of hospice services provided through the organization
- Assure compliance with all local, state, and federal laws regarding licensure and certification of organization personnel, and maintain compliance to the ACHC Hospice Care standards
- Promote hospice referrals in the health care community
- Be responsible for holding clinical staff accountable for meeting all productivity and quality standards
- Perform joint visits with associates at least semi-annually and document their performance
- Coordinate the on-call schedule, weekend schedule, and vacation schedule for all clinical staff
- Ensure patient care is performed according to agency policy and regulatory/state requirements
- Respond to patient complaints in a timely and thorough manner with customer service as top priority
- Document complaints and communicate with associates in response to complaints as appropriate
- Assist in auditing of charts in response to Adverse Event and OBQI reports
- Participate in regulatory agency reviews
- Be accountable to counsel and develop associates in the meeting of their job expectations
- Work cooperatively with intake and marketing staff in accepting new referrals
- Perform visits and admissions as needed based on staffing availability and coverage during vacations or illness
- Collect/trend all required data for PI program utilizing appropriate forms
- Submit PI quarterly results to Compliance and Quality Manager
