About This Role
Leading, supporting, and developing the clinical team is the primary responsibility of the Clinical Director. This leader ensures staff have the direction, training, resources, and support needed to deliver coordinated care consistent with Sanford’s mission and clinical model. The Clinical Director advises organizational leadership on the department's workforce needs, team development, morale, capacity, and barriers that may affect patient care or the organization’s ability to achieve its vision.
Responsibilities
- Provide overall leadership for clinical and treatment services and hold assigned clinical teams accountable for safe, consistent, and effective care
- Recruit, hire, supervise, evaluate, and develop assigned clinical staff and interns through clinical guidance, training, coaching, staff meetings, in-service education, and required annual training
- Regularly assess team training needs, workload, resources, engagement, and morale, and advise organizational leadership on actions needed to align the workforce with Sanford’s mission, clinical priorities, and strategic direction
- Provide and document face-to-face supervision for clinicians whose licenses require it
- Approve time sheets, conduct annual performance reviews, and establish performance goals with assigned clinicians
- Partner with Human Resources to address performance, staffing, discipline, and other employment concerns
- Create a collaborative work environment in which clinicians communicate effectively, raise concerns, propose improvements, make decisions within their scope, and remain accountable for results
- Establish, model, and monitor standards for safe, effective, ethical, and professional clinical care and hold assigned clinical staff accountable to those standards
- Maintain clinical documentation standards by auditing records at least quarterly, identifying gaps, improving electronic medical record forms and workflows, and ensuring services are documented accurately within 24 hours
- Ensure clinical services, program schedules, and documentation to meet insurance standards and other applicable requirements
- Protect patient rights and confidentiality, including medical, personal, and financial information
- Ensure adherence to the Code of Ethics, Standards of Practice, employee handbook, and organizational policies
- Lead the design, development, evaluation, and improvement of new and existing clinical programs with the clinical team and organizational leadership
- Guide the clinical team on access to treatment and continuity of care across programs
- Collaborate with Clinical Managers to improve workflows and documentation processes for the services provided at Sanford
- Partner with the Program Managers on clinical quality, policy implementation, and treatment concerns within substance use programming
- Provide clinical oversight for nonclinical programming to ensure it supports treatment goals
- Work with operational leaders and Clinical Managers to align staffing capacity, clinical hours, assignments, schedules, and coverage across facilities with patient volume, new admissions, program needs, and access goals
- Collaborate with admissions and clinical teams on residential and outpatient intakes
- Provide consultation on level-of-care decisions, screening concerns, complex patient and family situations, and urgent clinical issues, partnering with admissions, medical, clinical, and operational teams to resolve concerns and maintain continuity of care
- Provide crisis intervention as needed
- Promote clinically appropriate involvement of families and other support persons and help clinicians address barriers to their participation in treatment
- Participate in meetings needed to address clinical needs, risks, and unresolved concerns
Requirements
- Master’s degree in social work, limited psychologist, licensed counselor, or equivalent with appropriate licensure and/or certification with the State of Michigan
- Minimum of two years of management experience
- Experience providing services to people with severe and persistent mental illness and working with populations affected by limited financial, social, housing, transportation, or health care resources, including Medicaid populations
- Ability to maintain strict confidentiality on all client records and business-related records, as required under HIPAA guidelines
- Expertise in the dynamics of substance use disorders
- Good communication and decision-making ability
- Skills in conflict resolution
- Comfort in an authority role
- Knowledge of management techniques and disciplinary actions
- Knowledge of administrative and clinical policies and procedures
- Knowledge of interpersonal dynamics and counseling theories
- Ability to identify the learning needs and style of employees
- Ability to work within a team setting and create an environment where all are valued and work together cohesively
- Demonstrates professional behavior reflective of Sanford’s Mission Statement, Philosophy, and Values
- Prolonged periods of sitting at a desk and working on a computer
- Ability to lift up to 25 pounds
- Ability to perform repetitive tasks such as typing for extended periods of time
- Ability to clearly express and exchange ideas by means of spoken words to impart oral information to employees or others accurately or quickly, engaging in sometimes lengthy conversations or presentations
- Ability to ascend and descend stairs daily
- Ability to seize, hold, grasp, turn or otherwise work with your hand or hands
- Ability to perceive sound by ear to interpret oral information from employees or others accurately or quickly
Nice to have:
- Inpatient psychiatric treatment experience is strongly preferred
Important Details
- Work will be performed in an office environment with fluctuating temperatures
About the Company
Sanford is an organization with a mission and clinical model focused on coordinated care.
