Clinical Director

About This Role

This Clinical Director role involves leading a veterinary clinic across clinical, financial, and people dimensions, while also spending a significant portion of time in clinical practice. It suits an experienced veterinary surgeon and leader who is passionate about transforming veterinary care, with autonomy to lead within a supportive framework.

Responsibilities

• Spend approximately 80% of time in clinical practice, leading by example
• Enable all team members to work to the full extent of their qualifications
• Ensure the highest standards of clinical care across all patient interactions
• Lead clinical governance, identifying performance issues and implementing improvement plans
• Direct education and CPD within the team, committing to an evidence-based approach
• Organise and implement clinical audit and quality improvement initiatives
• Identify and develop new clinical opportunities for the practice
• Ensure membership is a consistent focus across the clinical team
• Direct relevant team members to achieve membership and client acquisition objectives
• Develop and lead the local clinic strategy, overseeing HR, health & safety, marketing, and client care
• Ensure client experience standards are consistently high: clear communication, empathetic care, and completed consent forms and estimates
• Oversee client complaints, both clinical and non-clinical
• Understand and manage the practice P&L, KPIs, and budget to drive financial performance
• Understand and contribute to the practice's speed to financial sustainability as part of broader commercial development
• Ensure all work is correctly charged for and that the pricing system is understood by the team
• Be the clinical figurehead of the clinic, leading the team by example
• Directly manage the Veterinary Surgeons, Head Nurse, and Practice Manager through regular 1:1s and performance development reviews
• Ensure effective cascade of information and regular, documented team meetings
• Foster a culture of respect, inclusion, and psychological safety, including open use of Vet Safe
• Support team wellbeing: identify issues early, utilise mental health first-aid resources, and signpost to appropriate support
• Advocate for Creature Comforts within the veterinary industry and local community
• Ensure Health & Safety policy is understood and implemented across the clinic
• Maintain compliance with RCVS standards and all relevant regulatory requirements
• Ensure accurate record keeping and GDPR compliance across all clinical and administrative processes

Requirements

• At least 8 years' post-qualification experience as a veterinary surgeon (MRCVS), with extensive small animal experience