This Clinical Coordinator I - Behavioral Health position provides clinical consultation and direction for client care and referrals, develops quality client services, and coordinates community education efforts. The role ensures contract requirements are met and involves collaboration with public and community-based agencies to deliver quality service throughout Santa Clara County.
Responsibilities
Provide leadership and program coordination to ensure client needs are met and services comply with contract and/or certification requirements
Coordinate staff and the program’s clinical activities and report/update Program Manager and Coordinators on status
Assign schedules and monitor caseloads in partnership with managers, for staff, interns, and volunteers
Review charts weekly with staff to ensure audit-ready charts and support audit practices for the program
Email staff and copy the Director, managers, and admin support on auditing results with follow-up for any needed corrections, with reports/updates to Program Manager
Provide Program Manager with weekly program status on meeting documentation requirements and timelines
Coordinate clinical care to provide for clients’ stated needs and goals
Supervise the clinical skills development of interns, trainees, and waivered employees
Conduct initial orientation, training, and development
Document and report as required by academic programs and the BBS process as assigned by Program Manager
Enforce all Agency protocols, including Medi-Cal and Non Medi-Cal procedures
Provide feedback on response forms to referral sources, follow up on pending referrals, and ensure timelines are met and referrals are opened and discharged within program timelines
Maintain program statistics, oversee program Utilization Review (UR) process, review and audit charts, monitor chart documentation timelines, track and evaluate program outcomes, and submit progress reports in a timely manner, as assigned
Respond to phone calls and emails within 24 hours on business days unless extenuating circumstances exist
Resolve outstanding issues collaboratively using a strength-based, solutions-focused approach
Attend and participate in Agency meetings and contribute to continuous quality improvement activities to enhance team and program development
Consistently use strength-based and solution-focused problem-solving skills
Maintain excellent customer service skills with internal and external customers
Lead regular meetings with program staff and/or volunteers in order to train, schedule services, plan, anticipate and overcome obstacles, and share information as assigned
Attend all County/community meetings as assigned and share pertinent information with the team
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Provide direct services, as needed
Provide back-up crisis response coverage for evening and after-hours
Respond to crisis situations and assist staff, clients, and their families with problem resolution
Perform involuntary hospitalization assessments and arrange for hospitalization, if necessary
Serve as an expert witness in court cases
Conduct screening, intake, and assessments and carry a caseload, as assigned
Assess clients’ needs and goals to determine appropriate resources, including referral to professional services without delay
Complete detailed clinical records and other required documentation in accordance with agency, program, and regulatory requirements
Review and sign off on clinical documentation within Agency timelines for paraprofessional staff and other staff, as assigned
Reinforce current policies/procedures and recommend changes/improvements as needed
Provide education, training, and presentations to staff, volunteers, clients, families, and the community
Develop and maintain collaborative relationships with appropriate community organizations and system providers
Successfully complete all training requirements for this position to ensure agency and contract compliance
Travel frequently
Operate a personal or Agency motor vehicle to participate in client visits, provide daily transportation of clients, and/or other assigned Agency business
Participate in on-call and after-hours rotation, as needed
Perform first aid as needed based on training and certification
Requirements
Master’s Degree in a mental health profession and a minimum of two years direct client work experience in a related field
Experience working with mental health and/or drug and alcohol issues
Experience working with systems in collaboration with various County services to meet requirements of the Agency and contracts
Ability to receive a criminal records clearance as required by specific programs, licensing regulations, and Community Solutions practices
Ability to obtain and remain qualified for County 5150 Hold authorization
Automobile required to perform routine job duties
Registered and in good standing with California Board of Behavioral Science (BBS) as an Associate Marriage and Family Therapist (AMFT), Associate Clinical Social Worker (ASW), and Associate Professional Clinical Counselor (APCC)
Valid California driver’s license, current car insurance, and a good driving record as documented by a DMV report and consistent with the Agency’s liability insurance requirements
Clinical knowledge and expertise within scope of practice in group, family, and individual therapy
Empowerment, advocacy, and support techniques for victims/survivors of violence, people with mental health disorders, or substance abuse issues
Nice to have:
Bilingual and bicultural
Working knowledge of wellness and recovery concepts, Medi-Cal regulations, and program documentation
Working knowledge of community resources in Santa Clara County and surrounding areas
Working knowledge of Evidence Based Practices
Working knowledge of outcome-driven care
Benefits
100% of premiums paid by employer for full-time employees and eligible dependent children
403(b) Retirement Plan with 5% employer match
3 weeks paid vacation to start
13 paid holidays
96 sick hours per year (inclusive of self-care/mental health days)
Longevity bonuses
Generous family medical leave for eligible employees
Student Loan Forgiveness Program
Staff learning and development and robust in-house training opportunities
Employee-led Diversity, Equity, and Inclusion Resource Group
Important Details
Schedule: Flexible schedule may be required to work some evenings and weekends
Community Solutions is deeply committed to diversity, equity, and inclusion. They are a team of dedicated professionals with diverse backgrounds. The organization encourages a strong work-life balance and believes in supporting the whole person. Community Solutions has adopted a COVID-19 vaccination policy to safeguard the health and well-being of employees and clients.
