Clinical Coordinator

About This Role

Caring for individuals with dual diagnoses of intellectual/developmental disabilities and behavioral/mental health needs is the core of this clinical coordination role. The START Coordinator provides community-based assessment, crisis prevention, planning, and therapeutic coordination to stabilize individuals in crisis and strengthen their natural support systems. This role offers the opportunity to lead person-centered planning, build cross-system collaboration, and apply trauma-informed care principles within an integrated service delivery model.

Responsibilities

• Manage a caseload of 20-30 individuals with dual diagnoses (IDD and behavioral/mental health needs)
• Develop individualized Cross-Systems Crisis Prevention and Intervention Plans (CSCPIPs) using strengths-based, trauma-informed approaches
• Conduct assessments and interventions in collaboration with the clinical team and natural support systems
• Determine and coordinate additional therapeutic supports such as coaching and respite services
• Serve as a clinical liaison across systems (behavioral health, developmental services, medical, educational, and emergency services)
• Maintain strong relationships with families, caregivers, and external providers to promote integrated care planning
• Facilitate interdisciplinary support meetings to ensure consistent and coordinated service delivery
• Share in the 24/7 on-call rotation, providing timely telephonic (within 1 hour) and face-to-face (within 2 hours) crisis response
• Offer real-time support and post-crisis debriefing to individuals, families, and system partners
• Collaborate with leadership during emergency situations, ensuring adherence to trauma-informed practices and START protocols
• Ensure timely and accurate documentation in the START Information Reporting System (SIRS) and agency EMR systems
• Track service outcomes and contribute to ongoing quality improvement initiatives
• Support admissions, discharges, and transitions within START Resource Centers or community settings
• Participate in internal trainings, CEUs, and clinical conferences related to IDD, mental health, trauma, and crisis intervention
• Contribute to team-based learning, reflective supervision, and fidelity to the START model
• Obtain and maintain required certifications (START Coordinator, CPR, First Aid, Mental Health First Aid, etc.)

Requirements

• Master ’s degree in social work, counseling, psychology, or a related Human Services field
• Must become a certified START Coordinator within 12 months (training provided)
• Strong clinical judgment, organizational skills, and collaborative communication style
• Valid PA driver ’s license and ability to travel within the community
• Must pass all required background checks

Nice to have:

• At least 3 years of experience supporting individuals with intellectual/developmental disabilities and co-occurring behavioral/mental health needs

Benefits

• 401(k)
• Tuition Assistance
• Health & Dental
• Paid Vacation/Sick Time
• 10-12 Holidays per year
• Reimbursement of mileage and travel expenses
• Excellent supportive business and information tools

Important Details

• Schedule: 24/7 on-call rotation

About the Company

JEVS helps people lead self-determined, connected, and fulfilling lives that strengthen themselves, their families, and their communities. The team is more than 1,500 strong, serving the Greater Philadelphia community for over 85 years. Its programs are designed to help individuals gain independence and economic security.